Andrea Brooks-Lowe
20 Gilders Paddock, Bishops Cleeve,Glos
Summary
Results-driven Deputy Manager skilled in sales strategies, scheduling, recruitment, and employee relations. Expertise in cash handling and inventory management, consistently achieving operational objectives. Leadership and communication abilities enhance team collaboration and performance.
Overview
48
48
years of professional experience
Work History
Deputy Manager
Daisychain B Fund
Cheltenham, Glos
06.2024 - Current
- Facilitated team members in achieving target results by providing guidance and support.
- Resolved complaints through effective communication and problem-solving strategies to enhance customer satisfaction.
- Kept working environments clean and safe to reduce accident risks.
- Met service time and quality objectives.
- Interacted with customers to understand needs and provide excellent service.
- Established courteous and effective working relationships.
- Addressed customer queries using clear communication and step-by-step solutions.
- Exhibited hard work and dedication to achieve results and enhance operations.
- Mentored and trained employees to elevate team capabilities and align performance with operational goals.
- Encouraged safe working practices by following regulatory standards and guidelines.
- Monitored staff performance and developed improvement plans.
- Coordinated with the manager to develop and implement policies that improved customer service standards.
- Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
- Participated in local community events to promote the brand and foster positive public relations.
Proprietor
Select Fashion
Nerja, Malaga
06.2002 - 09.2022
- Created successful marketing plans, business strategies and sales plans to increase company turnover.
- Managed day-to-day business operations, ensuring smooth and efficient workflow.
- Kept organisation in compliance with regulations and internal requirements.
- Implemented health and safety protocols to ensure a safe working environment for all employees.
- Analysed market trends and customer feedback to inform product development and pricing strategies.
Manager
Watches of Swizerland
London
09.1978 - 01.2001
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Conducted performance reviews, identifying areas for development and rewarding high achievers.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Oversaw compliance with regulatory standards, passing all inspections without any violations.
Education
GCSEs - Maths English French Statistics, Biology Geography
Fitzharrys secondary modern school
Abingdon, OXF01-1976
Skills
- Employee training
- Leadership development
- Team building
- Customer service
Hobbies and interests
Gardening, Cookery, Bridge,Walking, Reading and Travel
Timeline
Deputy Manager
Daisychain B Fund
06.2024 - Current
Proprietor
Select Fashion
06.2002 - 09.2022
Manager
Watches of Swizerland
09.1978 - 01.2001
GCSEs - Maths English French Statistics, Biology Geography
Fitzharrys secondary modern school