Alison Baker
Swindon
Summary
Seasoned Deputy Manager with significant background in team leadership, operations management, and strategic planning. Known for driving efficiency improvements and streamlining processes to enhance productivity in previous roles. Committed to fostering positive work environments and promoting team collaboration. Demonstrates strong problem-solving abilities and initiative, consistently delivering high-quality results.
Overview
32
32
years of professional experience
Work History
Deputy Manager
swindon borough council
Swindon
05.1993 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Coordinated with other departments to ensure smooth functioning of activities.
- Developed and implemented new procedures to improve efficiency of the organization.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Worked closely with customers to understand needs and resolve diverse issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided guidance and support to team members to help them achieve goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Provided necessary technical assistance and advice to subordinates when needed.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
Education
NVQ Level 5 Health And Social Care -
Green Labarinth
Swindon06-2022
Skills
- Quality control
- Employee training
- Performance evaluation
- Team leadership
- Process improvement
- Customer service
- Conflict resolution
- Workforce planning
- Staff recruitment
- Feedback delivery
- Communication skills
- Problem solving
- Cross-functional team leadership
- Problem resolution
- Team building
- Professional and courteous
- Employee scheduling
- Recruiting and interviewing
- Policy enforcement
- Interpersonal skills
- Negotiation and conflict resolution
- Relationship building
- Training and development
- Decision-making capacity
- Customer relationship management
- Business development understanding
- Team collaboration
- Problem-solving abilities
- Written communication
- Multitasking Abilities
Timeline
Deputy Manager
swindon borough council
05.1993 - Current
NVQ Level 5 Health And Social Care -
Green Labarinth
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