Mature and resourceful individual with over twenty years of healthcare experience. Demonstrates resilience under pressure and expertise in crisis intervention strategies, complemented by a clean driving record. Compassionate Support Worker with knack for building positive relationships and creating supportive environment. Skilled in managing challenging behaviours and providing emotional support, resulting in improved client well-being and increased independence. Known for fostering trust and promoting positive atmosphere.
Overview
3
3
years of post-secondary education
47
47
years of professional experience
Work history
Senior Resdiential Support Worker
Aspris Children's Services, Ltd.
Doddington, Cambridgeshire
2017.08 - 2026.06
Conducted one-to-one and group support sessions, enabling service users to meet care plan objectives.
Provided support in social, physical and emotional areas to assist clients with integration into the local community.
Supported patient independence through guided tasks and daily activities.
Supported clients in exercise routines, promoting physical health and overall well-being.
Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
Actively listened to client concerns thus creating a comforting environment.
Used excellent communication and interpersonal skills to engage and interact with individuals in need.
Built strong patient relationships through compassionate care and friendly rapport building.
Encouraged social integration by facilitating community involvement opportunities.
Provided companionship during outings to sustain an active social life.
Administered medication according to schedule, promoting optimal health outcomes.
Maintained detailed records of patient behaviour changes, aiding healthcare team in tailored interventions.
Liaised with external and internal professionals to provide holistic support.
Participated in regular team meetings, enhancing quality of care provided.
Maintained a clean environment to support improved client health.
Completed housekeeping tasks resulting in a clean, safe home environment.
Provided transportation for medical appointments, ensuring timely arrival.
Assessed clients and documented information for records and analysis.
Boys and young Mens Worker
Link to Change
, Cambridgeshire
2009.04 - 2017.06
delivered outreach services to boys and young men not in education, employment or training, facilitating engagement with support resources.
supported young people in the youth justice system as the designated adult.
provided support in the home and in the communities in which the young men lived to monitor any anti social behaviours displayed.
encouraged young men to participate in local community youth activities, promoting social integration and personal development.
collaborated with secondary education staff to enhance educational outcomes for boys and young men, fostering a supportive learning environment.
Engaged in clinical supervision to enhance service delivery while working independently in multiple community settings.
Mental health support worker
Turning Point
Huntingdon, Cambridgeshire
1999.09 - 2009.03
Assessed client mental health in detail to establish treatment options and develop treatment plans.
Developed personalised care plans, resulting in unique patient support.
Counselled clients through difficult times using approved and compassionate strategies.
Delivered crisis intervention during critical incidents, ensuring immediate support.
Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
Built trustful rapport with clients through consistent reliability and patience.
Navigated delicate situations with empathy whilst maintaining professional boundaries.
Liaised effectively with healthcare professionals, contributing to integrated services.
Collaborated with multi-disciplinary teams for comprehensive patient care.
Fostered improved relationships between patients and family members through mediation.
Assisted service users by providing emotional and practical support.
Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
Promoted safe environment by adhering to risk assessment guidelines.
Upheld strict confidentiality protocols ensuring respect for patient privacy.
Helped service users to gain ability to function independently in society.
Mental health support worker
2Care*
Cambridge , Cambridgeshire
1995.05 - 1999.06
Assessed client mental health in detail to establish treatment options and develop treatment plans.
Enhanced mental health understanding for service users through psychoeducation.
Developed personalised care plans, resulting in unique patient support.
Ensured medication was correctly administered, improving overall health outcomes.
Administered medication and treatment for patients.
Delivered crisis intervention during critical incidents, ensuring immediate support.
Performed crisis interventions during emergency cases.
Supported individuals to improve their wellbeing with weekly goal-setting sessions.
Documented progress notes meticulously, enabling accurate patient assessments.
Tracked client progress through regular assessments and adapted support programmes to meet changing needs.
Collaborated with multi-disciplinary teams for comprehensive patient care.
Facilitated communication between professionals to enhance patient support to provide holistic support.
Liaised effectively with healthcare professionals, contributing to integrated services.
Promoted safe environment by adhering to risk assessment guidelines.
Managed stressful situations calmly under pressure, maintaining a therapeutic atmosphere.
Built trustful rapport with clients through consistent reliability and patience.
Provided emotional support to patients and families facing challenging situations.
Fostered improved relationships between patients and family members through mediation.
Observed and evaluated patients to detect changes in behaviour or abnormalities.
Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
Assisted service users by providing emotional and practical support.
Provided daily living assistance, promoting independent behaviour.
Helped service users to gain ability to function independently in society.
Supported clients with rehabilitation and socialisation in community settings.
Assisted service users to obtain and access community resources.
Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
Documented accurate and updated caseload records and reports to streamline process.
Inputted patient information and records on database to maintain accurate documentation.
Monitored patients' conditions, taking pulse and weight.
Worked with practitioners and allied health professionals to provide practical support and follow-up to clients.
Navigated delicate situations with empathy whilst maintaining professional boundaries.
Listened to clients' current struggles to signpost relevant support.
Collaborated with external support providers to maintain good care continuity.
Facilitated communication between professionals to enhance patient support to provide holistic support.
Drug and Drug and Alcohol Worker (part time)
Bridgeway Center
Fort Walton Beach, Florida, United States
1991.01 - 1995.03
Provided crisis intervention services to prevent relapses in patients' behaviour patterns.
Established trustful relationships with clients encouraging openness about addiction struggles.
Offered harm reduction advice which led to safer drug use practices amongst patients.
Collaborated with healthcare professionals, enhancing patient care quality.
Increased patient comfort by offering empathetic support and counselling.
Built positive, productive client relationships for enhanced social support.
Organised family intervention meetings, facilitating open communication channels.
Monitored service user progress, escalating concerns for swift resolution.
Responded proactively to changing circumstances for optimised service user care.
Kept accurate records of patient progress, maintaining confidentiality at all times.
Attended regular training and supervision workshops for improved service user support.
Maintained confidential case documentation in line with data protection regulations.
Psychiatric nursing assistant
Bay Heritage Residential Home
Niceville, Florida, United States
1994.04 - 1995.02
Documented patients' progress notes regularly to ensure accurate records are kept for doctors and psychiatrists.
Provided companionship during recreational activities fostering a sense of community within the ward.
Assisted in physical assessments of new admissions for accurate diagnosis and treatment plans.
Connected with families regarding patients' progress which enhanced family-patient relationships.
Assisted in therapeutic activities, resulting in a calmer environment for patients.
Delivered meal trays to bedridden patients ensuring proper nutrition is maintained.
Aided in implementing individualised care plans by understanding specific needs of each patient.
Provided basic nursing care to support patients' daily living activities and comfort. such as feeding and personal hygiene tasks, improving overall well-being of patients.
Established trust with patients through compassionate communication, leading to improved cooperation during treatment.
Participated actively in staff training sessions for continuous professional development.
Addressed challenging behaviours to create a safer and more supportive environment. effectively by utilising de-escalation techniques learned from training sessions.
Observed signs of self-harm or suicidal tendencies, taking immediate preventative measures.
Recorded vital signs and other metrics to inform care team of ongoing progress.
Provided incontinence care and bed baths, maintaining patient dignity at all times.
Performed daily clinical observations, recording medical data accurately and securely.
Responded to patient call lights and supported continuum of care with appropriate interventions.
Reported non-compliant behaviour to head nurses to maintain high-quality care.
Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety.
Nursing Assistant
Village at Sandestin Residential Home
Destin, Florida, United States
1991.01 - 1994.03
Delivered compassionate emotional support to patients during difficult times.
Supported nurses during medical procedures, contributing to successful treatment plans.
Provided high-quality patient care, resulting in increased comfort and satisfaction.
Managed proper waste disposal within the ward, maintaining a sanitary environment.
Facilitated meal preparation and feeding for malnourished patients, improving their overall health condition.
Maintained clean and safe environment by following hygiene standards and protocols.
Utilised basic nursing equipment proficiently whilst providing routine care to bedridden patients.
Communicated effectively with patients and families for better understanding of treatments.
Monitored vital signs regularly, ensuring early detection of potential health issues.
Developed strong rapport with patients through active listening and empathy, encouraging open communication.
Complied strictly with infection control policies, minimising risk of disease spread.
Assisted with daily activities to enhance quality of life for patients.
Collaborated closely with healthcare team to ensure comprehensive patient care.
Recorded vital signs and other metrics to inform care team of ongoing progress.
Recorded weight and height measurements, blood pressure and blood sugar levels.
Carried out safe, secure manual handling, promoting independence whilst assisting patients with mobility.
Provided dedicated support to bed-ridden patients, helping them with positioning and comfort. through regular repositioning and chair-based exercise, helping to prevent sores, joint degeneration and blood clotting.
Collected and disposed of clinical waste in line with regulations.
Provided incontinence care and bed baths, maintaining patient dignity at all times.
Administered oral medication to incapacitated patients as outlined in care plans.
Built caring, supportive relationships with residents, enhancing daily life through personalised care.
Responded promptly to patient call lights, ensuring comfort and continuity of care with appropriate interventions.
Reported non-compliant behaviour to head nurses to maintain high-quality care.
Assisted patients with ADL management and supported ambulation to promote healing.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation to support overall patient health.
Maximised patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Followed and promoted protocols and procedures to ensure effectiveness, efficiency and safety.
Turned and positioned patients to maintain comfort and minimise problems.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Responded appropriately to physical, emotional and developmental needs of patients.
Staff Sergeant
United States Air Force
, Both in the United States and in United Kingdom
1979.08 - 1990.09
Promoted adherence to military regulations for maintaining order and discipline within the ranks.
Maintained high standards of discipline with rigorous training sessions.
Conducted safety drills to ensure readiness during emergencies.
Ensured optimal use of resources to reduce wastage.
Applied policies and procedures to maintain high standards of security and safety.
Safely and securely handled intelligence to minimise unnecessary disclosure.
Uphold ethical conduct norms with strict enforcement policies.
Enhanced team morale by implementing effective communication systems.
Fostered a culture of respect and camaraderie among squad members.
Offered mentoring and support to junior officers to develop leadership skills, knowledge and advanced technical abilities.
Adhered to military code of conduct, keeping up-to-date with the latest developments in processes and technology.
Partnered with civilian agencies to conduct safe military transport in congested areas.
Education
NVQ Level 4 - Health and Social Care
Priory Group, education services
Doddington, Cambridgeshire
2017.12 - 2020.12
Skills
Mental health support
Crisis intervention
Client-Centred approach
Environmental safety
Clean driving record
Resilience under pressure
Communication skills
Rapport building
Respect for diversity
Affiliations
Birdwatching (Twitching)
Green Spaces (all parks)
History (all forms)
Recycling (includes litter picking)
Journelling
Wildlife (in all its forms)
Accomplishments
I have been two awards from my recent work place: The Fun Award for bringing humour and positivity to my staff team and The Culinary Chaos Award for pioneering food combinations that defy logic and expectation.