Anda Cancel
Milton Keynes,Buckinghamshire
Summary
Client-focused professional with strong experience in building relationships, providing tailored support, and delivering high-quality service. Skilled in communication, problem-solving, organisation, and handling sensitive information with discretion. Adaptable, reliable, and a quick learner, with a strong willingness to start a new chapter and contribute positively in a customer service role.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work history
Welfare officer - volunteer
Stony Stratford Lawn Tennis Club
Milton Keynes
08.2024 - Current
- Ensured the safety and wellbeing of all members, particularly children and vulnerable adults, promoting a supportive and inclusive environment
- Acted as main point of contact for concerns, liaising with parents, coaches, and external organisations while handling sensitive information confidentially
- Maintained compliance with policies and procedures, demonstrating attention to detail and reliability
- Built trust and strong relationships through clear communication, problem-solving, and proactive support
Picker and packer
Charles Tyrwhitt
Milton Keynes
06.2023 - Current
- Processed and prepared customer orders accurately, ensuring quality and on-time delivery
- Maintained attention to detail, organisation, and safety in a fast-paced environment
- Consistently met targets through effective time management, teamwork, and reliability
General Nutrition Consultant
Self-employed
Milton Keynes
03.2022 - Current
- Developed personalised nutrition plans, understanding client needs and providing tailored support to achieve health goals
- Built strong client relationships through clear communication, motivation, and ongoing guidance
- Managed all aspects of self-employed business, demonstrating organisation, time management, and reliability
- Promoted services and maintained client engagement, showcasing marketing and interpersonal skills
Fitness instructor/ Personal Trainer
Self-employed
Milton Keynes
01.2020 - 03.2025
- Delivered personalised programmes and tracked client progress, demonstrating strong client focus and problem-solving skills
- Built positive relationships through clear communication, motivation, and ongoing support
- Managed all aspects of business operations independently, showcasing organisation, time management, and reliability
Director and Fitness Instructor
Energy XBody Gym
Bucharest
01.2011 - 08.2017
- Managed staff schedules and supported team performance, ensuring efficient operations and high-quality service
- Developed and delivered personalised fitness programs, assessing client needs and providing tailored guidance
- Promoted the business and engaged clients through marketing campaigns and social media, enhancing member experience
- Maintained a focus on client satisfaction while supporting business profitability and service quality
Education
NCFE CACHE Level 2 - Nutrition
RNN Group
United Kindom 03.2024 - 08.2024
LTA Level 1 Safeguarding & Protection Certificate - Safeguarding & Protection in Tennis
Rocket Padel
United Kingdom 12.2024 - 12.2024
General Nutrition Consultant
Fitness Scandinavia
Bucharest 02.2021 - 03.2022
Fitness - Aerobics Instructor
Masterclass Association
Bucharest 12.2009 - 12.2010
Bachelor of Business Administration - Business Management and Public Administration
Academy of Economic Studies
Bucharest, Romania 10.2007 - 06.2010
GCSEs -
Alexandru Ioan Cuza High School
Ploiesti, Romania 09.2003 - 07.2007
Skills
- Built trust and provided tailored support to clients, ensuring a customer-focused experience
- Developed strong relationships with clients, colleagues, and external partners
- Delivered clear communication and resolved client concerns effectively
- Managed multiple responsibilities with organisation, attention to detail, and adaptability
- Handled sensitive information confidentially while maintaining professionalism and high service standards
Affiliations
- Enjoy sports (ice skating, skiing, climbing), reading, baking, and spending quality time with family
Timeline
LTA Level 1 Safeguarding & Protection Certificate - Safeguarding & Protection in Tennis
Rocket Padel
12.2024 - 12.2024
Welfare officer - volunteer
Stony Stratford Lawn Tennis Club
08.2024 - Current
NCFE CACHE Level 2 - Nutrition
RNN Group
03.2024 - 08.2024
Picker and packer
Charles Tyrwhitt
06.2023 - Current
General Nutrition Consultant
Self-employed
03.2022 - Current
General Nutrition Consultant
Fitness Scandinavia
02.2021 - 03.2022
Fitness instructor/ Personal Trainer
Self-employed
01.2020 - 03.2025
Director and Fitness Instructor
Energy XBody Gym
01.2011 - 08.2017
Fitness - Aerobics Instructor
Masterclass Association
12.2009 - 12.2010
Bachelor of Business Administration - Business Management and Public Administration
Academy of Economic Studies
10.2007 - 06.2010
GCSEs -
Alexandru Ioan Cuza High School
09.2003 - 07.2007
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