Anda Cancel
Milton Keynes,Buckinghamshire
Summary
Client-focused professional with strong experience in building relationships, providing tailored support, and delivering high-quality service. Skilled in communication, problem-solving, organisation, and handling sensitive information with discretion. Adaptable, reliable, and a quick learner, with a strong willingness to start a new chapter and contribute positively in a customer service role.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work history
Welfare officer - volunteer
Stony Stratford Lawn Tennis Club
Milton Keynes
2024.08 - Current
- Ensured the safety and wellbeing of all members, particularly children and vulnerable adults, promoting a supportive and inclusive environment
- Acted as main point of contact for concerns, liaising with parents, coaches, and external organisations while handling sensitive information confidentially
- Maintained compliance with policies and procedures, demonstrating attention to detail and reliability
- Built trust and strong relationships through clear communication, problem-solving, and proactive support
Picker and packer
Charles Tyrwhitt
Milton Keynes
2023.06 - Current
- Processed and prepared customer orders accurately, ensuring quality and on-time delivery
- Maintained attention to detail, organisation, and safety in a fast-paced environment
- Consistently met targets through effective time management, teamwork, and reliability
General Nutrition Consultant
Self-employed
Milton Keynes
2022.03 - Current
- Developed personalised nutrition plans, understanding client needs and providing tailored support to achieve health goals
- Built strong client relationships through clear communication, motivation, and ongoing guidance
- Managed all aspects of self-employed business, demonstrating organisation, time management, and reliability
- Promoted services and maintained client engagement, showcasing marketing and interpersonal skills
Fitness instructor/ Personal Trainer
Self-employed
Milton Keynes
2020.01 - 2025.03
- Delivered personalised programmes and tracked client progress, demonstrating strong client focus and problem-solving skills
- Built positive relationships through clear communication, motivation, and ongoing support
- Managed all aspects of business operations independently, showcasing organisation, time management, and reliability
Director and Fitness Instructor
Energy XBody Gym
Bucharest
2011.01 - 2017.08
- Managed staff schedules and supported team performance, ensuring efficient operations and high-quality service
- Developed and delivered personalised fitness programs, assessing client needs and providing tailored guidance
- Promoted the business and engaged clients through marketing campaigns and social media, enhancing member experience
- Maintained a focus on client satisfaction while supporting business profitability and service quality
Education
NCFE CACHE Level 2 - Nutrition
RNN Group
United Kindom 2024.03 - 2024.08
LTA Level 1 Safeguarding & Protection Certificate - Safeguarding & Protection in Tennis
Rocket Padel
United Kingdom 2024.12 - 2024.12
General Nutrition Consultant
Fitness Scandinavia
Bucharest 2021.02 - 2022.03
Fitness - Aerobics Instructor
Masterclass Association
Bucharest 2009.12 - 2010.12
Bachelor of Business Administration - Business Management and Public Administration
Academy of Economic Studies
Bucharest, Romania 2007.10 - 2010.06
GCSEs -
Alexandru Ioan Cuza High School
Ploiesti, Romania 2003.09 - 2007.07
Skills
- Built trust and provided tailored support to clients, ensuring a customer-focused experience
- Developed strong relationships with clients, colleagues, and external partners
- Delivered clear communication and resolved client concerns effectively
- Managed multiple responsibilities with organisation, attention to detail, and adaptability
- Handled sensitive information confidentially while maintaining professionalism and high service standards
Affiliations
- Enjoy sports (ice skating, skiing, climbing), reading, baking, and spending quality time with family
Timeline
LTA Level 1 Safeguarding & Protection Certificate - Safeguarding & Protection in Tennis
Rocket Padel
2024.12 - 2024.12
Welfare officer - volunteer
Stony Stratford Lawn Tennis Club
2024.08 - Current
NCFE CACHE Level 2 - Nutrition
RNN Group
2024.03 - 2024.08
Picker and packer
Charles Tyrwhitt
2023.06 - Current
General Nutrition Consultant
Self-employed
2022.03 - Current
General Nutrition Consultant
Fitness Scandinavia
2021.02 - 2022.03
Fitness instructor/ Personal Trainer
Self-employed
2020.01 - 2025.03
Director and Fitness Instructor
Energy XBody Gym
2011.01 - 2017.08
Fitness - Aerobics Instructor
Masterclass Association
2009.12 - 2010.12
Bachelor of Business Administration - Business Management and Public Administration
Academy of Economic Studies
2007.10 - 2010.06
GCSEs -
Alexandru Ioan Cuza High School
2003.09 - 2007.07