Anastasia Castro
Godalming,Surrey
Summary
Experienced professional demonstrating strengths in communication, organisation and conflict resolution. Adapts to busy, people-focused environments through calm judgement and a supportive approach. Committed to bringing reliability, teamwork and a strong service mindset to future roles.
Overview
4
4
years of professional experience
Work history
Assistant Store Manager
Dominos Pizza
Godalming, Surrey
2026.06 - Current
- Provided assistance during peak trading hours, kept operations moving quickly whilst maintaining excellent customer service levels.
- Facilitated a smooth operation with effective scheduling and task delegation.
- Resolved customer complaints to enhance customer satisfaction.
- Assisted in recruitment to develop a high-performing team.
- Handled employee concerns to promote a healthy working environment.
Volunteer youth worker
Urban Saints Guildford
Guildford, Surrey
2025.04 - Current
- Provided emotional support to aid in the mental well-being of children.
- Facilitated conflict resolution to promote a harmonious environment among youth.
- Role modelled positive behaviour and interpersonal skills.
- Collaborated with volunteers on strategies to engage young people and promote positive behaviours.
- Safeguarded young people in line with national guidelines.
- Delivered bible-based talks and facilitated discussions to foster understanding and engagement.
Operations Evaluator
Dominos Pizza
Basingstoke, Hampshire
2025.01 - Current
- Assessed store standards to ensure compliance for official audits.
- Applied critical thinking to analyse problems, evaluate solutions and make informed decisions.
- Collaborated with Store Management and team members to uphold high standards.
- Successfully delivered on tasks within tight deadlines.
Manager in training
Dominos Pizza
Godalming, Surrey
2023.02 - 2026.06
- Led regular training sessions to enhance team capabilities and address performance gaps.
- Coached employees on best practices and procedures, raising team skill levels and confidence..
- Identified improvement areas from performance reviews, enhancing staff development strategies.
Education
Certificate of Higher Education - Psychology
University of Plymouth
Plymouth 09/2024 - 10/2025
A-Levels - Psychology, Sociology, History
Guildford County school
Guildford, Surrey 09/2022 - 07/2024
Skills
- Organisational Skills
- Ability to work in a team
- Effective communication
- People management
- Youth mentoring
- Attentive listening
- Staff training
Timeline
Assistant Store Manager
Dominos Pizza
2026.06 - Current
Volunteer youth worker
Urban Saints Guildford
2025.04 - Current
Operations Evaluator
Dominos Pizza
2025.01 - Current
Manager in training
Dominos Pizza
2023.02 - 2026.06
A-Levels - Psychology, Sociology, History
Guildford County school
09/2022 - 07/2024
Certificate of Higher Education - Psychology
University of Plymouth
09/2024 - 10/2025