Rahila Shanova
Sevenoaks ,Kent
Summary
Results-driven Assistant Store Manager with knack for boosting team morale and enhancing store operations. Consistently improved customer satisfaction and streamlined inventory management processes, leading to increased sales and reduced waste. Known for fostering collaborative work environment and effectively addressing challenges to drive store success.
Overview
20
20
years of professional experience
Work history
Assistant store manager
Oliver Bonas
Sevenoaks, Kent
2025.06 - 2025.12
- Analysed reports to measure store and team performance.
- Used KPIs to evaluate results and identify development areas.
- Led by example to ensure personal and store objectives were met.
- Worked alongside with the Store Manager to deliver excellent customer experiences.
- Supported and conducted team appraisals and progress meetings.
- Developed and supported team career progression.
- Followed company procedures for cash handling and till operations.
- Ensured compliance with operational and brand standards.
- Communicated confidently with approachable, authoritative style.
Assistant store manager
Hugo Boss
Greenhithe, Kent
2023.03 - 2025.06
- Ensured timely stocking of products on shelves to maintain a well-stocked shop floor.
- Managed cash registers, handled financial transactions accurately.
- Coached underperforming employees improving their job performance significantly.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Leveraged strong working knowledge of products and systems within Hugo Boss industry.
- Successfully delivered on tasks within tight deadlines.
- Led recruitment drives to hire competent retail professionals.
- Oversaw daily operations to achieve high productivity levels.
Store supervisor
Hugo Boss
Greenhithe, Kent
2022.10 - 2023.03
- Performed daily cash handling duties, ensuring accurate financial transactions at tills.
- Boosted sales performance through effective upselling strategies on shop floor.
- Enforced health and safety standards resulting in a safe workplace.
- Provided excellent customer service, contributing to repeat business from loyal customers.
- Resolved complaints to achieve full customer satisfaction.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Managed stock levels to maximise sales opportunities.
- Cashed up tills and counted takings to balance books at business close.
- Retained knowledge of current and new stock to resolve staff and customer queries.
- Trained team to upsell products and navigate POS systems.
- Redesigned store layouts to improve customer flow, maximising footfall opportunities.
- Coached team to deliver top-quality customer service and uphold brand values.
- Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
- Processed deliveries and delegated unpacking, pricing and replenishment tasks to maximise efficiency.
- Requested training and development opportunities to build team knowledge and abilities.
- Led daily operations to maintain smooth store running.
- Attended to customer needs promptly, leading shop teams by example.
- Delegated tasks to staff to meet daily service requirements.
- Motivated sales teams to achieve daily store targets.
- Logged transaction reports for up-to-date sales records.
- Approved customer refunds and exchanges upon close item inspection.
Front of house supervisor
Private family member club
Sevenoaks, Kent
2021.08 - 2022.07
- Fostered a professional work environment through strong leadership skills.
- Upheld high standards of hygiene within the establishment, promoting health and safety regulations compliance.
- Handled customer complaints, ensuring swift resolution and client retention.
- Conducted regular inventory checks for adequate stock maintenance.
- Delegated tasks to staff for efficient workflow management.
- Promoted an inclusive atmosphere amongst diverse team members, fostering mutual respect and cooperation.
- Monitored restaurant ambiance, contributing to a positive dining experience.
- Contributed to revenue growth by upselling menu items.
- Implemented training programmes to enhance team performance.
- Assisted in menu planning, offering diners varied culinary choices.
- Ensured smooth operations by effectively managing front of house duties.
- Supported recruitment efforts for quality staffing needs fulfilment.
- Coordinated staff schedules to ensure optimal coverage during peak times.
- Established effective staffing rotas, adapting staffing levels to business volume to maintain operational efficiencies.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
- Liaised with kitchen staff for timely food service delivery.
- Facilitated team meetings for clear communication and goal alignment.
Bar and restaurant supervisor
Hilton
Belfast, Northern Ireland
2018.05 - 2021.06
- Ensured full compliance with UK licensing, health and safety legislation.
- Supervised bar staff, resulting in improved service quality.
- Spearheaded promotional initiatives that boosted patronage during slow times.
- Collaborated effectively with kitchen management to guarantee timely order fulfilment.
- Facilitated regular team meetings to support positive culture and teamwork.
- Assisted in managing high-pressure incidents with professionalism and composure.
- Created effective rosters to aid productivity.
- Guided new team members to enhance skills and performance.
- Built good relationships with regular patrons to promote customer loyalty.
Bar and restaurant supervisor
Double tree by Hilton
London , United Kingdom
2015.09 - 2018.04
- Achieved consistently high guest satisfaction through effective management of bar operations.
- Prevented legal complications by ensuring strict adherence to alcohol serving policies among staff.
- Enhanced service quality through proactive supervision and support of bar staff.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Assisted in menu development, resulting in diversified food and beverage offerings attracting more customers.
- Ensured smooth operations by effectively managing food and beverage inventory.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
Food and beverage assistant
Hilton
Sofia, Bulgaria
2005.10 - 2015.09
- Ensured prompt bill generation and collection preventing delays.
- Handled cash transactions accurately for seamless payment process.
- Prioritised tasks during peak hours to ensure smooth operations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Provided first-class customer care through helpful, friendly service.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
Education
Master degree - International Marketing
Varna free university "Chernorizec Hrabur"
Sofia, BulgariaBachelor degree - Marketing
MTM college
Sofia, BulgariaSkills
- Customer service
- Store management
- Product management
- Leadership
- Merchandising
- Operations
- Communication skills
- Inventory
- KPIs
- Cashier
- Training
- Team management
- Analysis skills
- Time management
- Microsoft, Office, Word, Excel, PowerPoint
- Cost control
- Organisational skills
Languages
English, Bulgarian
Timeline
Assistant store manager
Oliver Bonas
2025.06 - 2025.12
Assistant store manager
Hugo Boss
2023.03 - 2025.06
Store supervisor
Hugo Boss
2022.10 - 2023.03
Front of house supervisor
Private family member club
2021.08 - 2022.07
Bar and restaurant supervisor
Hilton
2018.05 - 2021.06
Bar and restaurant supervisor
Double tree by Hilton
2015.09 - 2018.04
Food and beverage assistant
Hilton
2005.10 - 2015.09
Master degree - International Marketing
Varna free university "Chernorizec Hrabur"
Bachelor degree - Marketing
MTM college