ANANYA AGGARWAL
London,United Kingdom
Summary
Experienced IT professional specialising in support engineering with focus on delivering seamless technical assistance. Proven track record in troubleshooting and resolving complex issues, ensuring optimal system performance. Skilled in utilising various tools and methods to enhance user experience and maintain robust IT infrastructure.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
IT support engineer
Chandigarh University
2021.07 - 2023.09
- Resolve technical issues for users via phone, email, or in-person for hardware, software, and network problems (e.g., password resets, Wi-Fi, application errors).
- Educate users on new systems, software, and IT best practices.
- Create and update documentation and knowledge base articles for common issues and processes.
- Identify recurring issues for senior analysis to improve services.
- Work with third-party vendors for repairs or service provision.
- Participate in IT projects, from planning to implementation
- Administer and provide support for user passwords and email accounts, SharePoint, email and file permissions.
- Configure computer network access to ensure smooth and reliable operation.
IT system administrator
ITS College
2019.02 - 2021.05
- Provide helpdesk support, resolve software/hardware issues, reset passwords, and assist with network connectivity for students, faculty, and staff.
- Install, configure, and maintain servers, operating systems (Windows, Linux), applications, and databases.
- Secure and manage LAN/WAN, firewalls, internet connectivity (ISP liaison), and access permissions.
- Implement security policies, monitor threats, manage data backups, and ensure data privacy compliance.
- Create, modify, and delete user accounts, managing permissions and access rights.
- Perform routine system checks, apply patches, schedule upgrades, and manage IT asset lifecycle.
Education
Master of Science - Computer Science
University of Bedfordshire
Luton 2023.11 - 2024.12
Bachelor of Science - Computer Science
Chandigarh Group of Colleges
India 2014.07 - 2018.06
Skills
- Operating Systems: Windows, macOS, Linux
- Hardware & Software: Deep understanding of computer components and common applications
- Networking: TCP/IP, DNS, DHCP, VPNs, Firewalls (LAN/WAN)
- Cloud/SaaS: Microsoft 365, Azure, Google Workspace
- Security: Endpoint protection, encryption, threat analysis, Active Directory
- Scripting/Programming: Basic knowledge of Python, PowerShell
- Tools: Remote support tools, ticketing systems, monitoring tools
Certification
- Comptia A+
- Microsoft AZ-104
- Microsoft 365 Certified: MS 900
Timeline
Master of Science - Computer Science
University of Bedfordshire
2023.11 - 2024.12
IT support engineer
Chandigarh University
2021.07 - 2023.09
IT system administrator
ITS College
2019.02 - 2021.05
Bachelor of Science - Computer Science
Chandigarh Group of Colleges
2014.07 - 2018.06