Summary
Overview
Work history
Education
Skills
Interests
Work availability
Timeline

MICHAEL BANWUZIA MUKOLU

Manchester

Summary

Dedicated and skilled IT professional with 3 years of experience providing technical support and expertise. Proficient in troubleshooting hardware and software issues across multiple platforms. Adept at managing servers, networks, and printers, implementing security measures, and safeguarding data. Strong communication and problem-solving skills with a passion for continuous learning in the cybersecurity domain.


Thorough computer networking professional with background implementing networks, upgrading systems and assisting users. Current on latest hardware and software technologies for optimum security and performance. Always ready to help others and resolve problems.

Overview

10
10
years of professional experience

Work history

11.2023
  • Problem-Solving Abilities: Demonstrated proficiency in analyzing and solving complex technicalissues efficiently and creatively
  • This skill ensures timely resolution of IT-related challenges andenhances overall system performance
  • Customer Service: Excellent customer service skills acquired from previous roles, allowing for apositive and supportive approach when dealing with end-users
  • The ability to empathize andunderstand customer needs is crucial for delivering effective technical support
  • Adaptability: Flexible and adaptive in handling changing situations, priorities, and technologies
  • This skill is essential in the rapidly evolving IT industry, allowing for quick adjustments to newchallenges and requirements
  • Teamwork and Collaboration: Experienced in collaborating with cross-functional teams, fosteringa cooperative work environment, and contributing to collective goals
  • This skill ensures seamlesscooperation and enhances productivity within an organization
  • Time Management: Strong ability to prioritize tasks and manage time efficiently, ensuring timelycompletion of projects and meeting deadlines
  • This skill is crucial in handling multipleresponsibilities effectively
  • Attention to Detail: Meticulous in IT processes and documentation, ensuring accuracy andprecision in implementing security measures and safeguarding data
  • This skill is essential tomaintain the integrity and confidentiality of critical information
  • Continuous Learning: Demonstrated passion for continuous learning, especially in thecybersecurity domain, to stay updated with the latest technological advancements and securitythreats
  • This skill reflects a commitment to professional development and growth
  • CERTIFICATE/COURSES, : CompTIA Security+ Certification
  • Https://www.credly.com/badges/f1db20ab-068d-4f5b-9ed4-ef453f87aa21/public_url, : Cyber Threats and Vulnerabilities Management -https://www.linkedin.com/learning/certificates/62ce5d17f99a05c16afbc79ecade9182a2de9c2af144c985221a238fe313?u=71337938

10.2023
  • Cyber Incident Response and Digital Forensics -https://www.linkedin.com/learning/certificates/cd18124cfde9cd36cb3afcd537087c3350d8f07ba357e120a1cf492960b9ce02, : Digital Forensics For Pentesters - Hands-on Learninghttps://courses.stationx.net/courses/1227479/certificate, Certified Information Privacy Manager (CIPM) Cert Prep: 3 Privacy Operational Life
  • Cycle: Assesshttps://www.linkedin.com/learning/certificates/520ff1400a323e31034c69cda2e39be1754b3a3b423083c47bed738e81269a4a

07.2023
  • Introduction to Generative AI -https://www.cloudskillsboost.google/public_profiles/dcfbe526-3970-42e6-9bbe-cba63e96f587, : Practical Cybersecurity For IT Professionals -https://www.linkedin.com/learning/certificates/eeff4071a5ad0f36aa1d1ce572fe7c4e8e14983a5e1ee326eaa2a23ceb5f6a

05.2023
  • Official ISC2 Certified in Cybersecurity (CC) Self-Paced Training - 1M withhttps://www.linkedin.com/learning/certificates/eeff4071a5ad0f36aa1d1ce572fe7c4e8e14983a5e1ee326eaa2a23ceb5f6a

01.2023
  • Introduction to AWS for Non-Engineers: 1 Cloud Concepts -https://www.linkedin.com/learning/certificates/eeff4071a5ad0f36aa1d1ce572fe7c4e8e14983a5e1ee326eaa2a23ceb5f6a
  • Google Digital Skills for Africa

04.2023 - Current
  • Cybersecurity Foundations Certificate of Completion -https://www.linkedin.com/learning/certificates/eeff4071a5ad0f36aa1d1ce572fe7c4e8e14983a5e1ee326eaa2a23ceb5f6a, : Candidate Cybersecurity Certificate, (ISC)², Security Certificate of Completion, ACT-Protect UK

03.2023 - Current
  • Awareness Certificate of Completion, ACT-Protect UK

IT Technical Assistance, MASERGY-QAUTTRIS
Manchester
02.2023 - Current
  • Website: www.quattris.com-Analyzed customer requirements, developed technical solutions, and successfully implementedprojects
  • Provided technical guidance and support to ensure user proficiency in IT applications
  • Developed and maintained technical documentation for IT processes and procedures
  • Assisted users with IT-related issues and delivered prompt technical support.

Systems and Network Engineer

JOMAX COMPUTERS
Lagos
08.2017 - 12.2022
  • Website: www.jomaxcomputers.com-Installed, configured, and managed network systems and servers, reducing downtime by 96%
  • Diagnosed and troubleshot network issues to ensure critical system availability
  • Developed and maintained secure network and computer systems for data protection andsecurity
  • Monitored the network for malicious activity and implemented countermeasures
  • Configured and maintained firewalls, IDS/IPS, and other security controls.

Junior IT Support Technician

JOMAX COMPUTERS
Lagos
11.2015 - 07.2017
  • Website: www.jomaxcomputers.com-Implemented IT helpdesk systems and tools, improving IT support response time by 70%
  • Developed and maintained an IT Help Desk to provide technical support to users
  • Provided remote and in-person technical support, resulting in a 63% reduction in service calls.

Customer

Legacy Offices
Lagos
07.2014 - 10.2015
  • Website: www.legacyoffices.com-Implemented a customer feedback system to resolve issues
  • Collaborated with cross-functional teams for effective customer issue resolution
  • Improved customer satisfaction ratings by 92% through timely and personalized responses.

Education

Certificate of Higher Education - CompTIA Security+

Computing Technology Industry Association CompTIA, United Kingdom
  • Incident response and malware analysis
  • Network Security

M.Sc. - Cyber Security, Forensics

University of Salford
and Threat Intelligence (In View)

BSc - Computer Science

Lagos State University (LASU

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West African Examinations Council

Diploma - Computer Engineering

Nigeria Railway Technical Institute
2009

Skills

  • HARD SKILLS:
  • IT Support:
  • Proficient in providing technical assistance and troubleshooting hardware/software
  • Issues
  • Network Administration: Experienced in installing, configuring, and managing network systems
  • And servers
  • Systems Administration: Skilled in managing servers, and printers, and ensuring system stability
  • Cybersecurity Analysis: In-depth knowledge of cybersecurity measures, Cybersecurity
  • Administration, Threat Analysis, System Safeguards, Network Defence, and Resource Specialist
  • Information Security: Implementing security controls, monitoring networks, and safeguarding
  • Data
  • Operating Systems: Windows, macOS, Linux
  • Mobile Platforms: Android, iOS
  • Hardware Troubleshooting: Diagnosing and resolving hardware-related issues
  • Software Troubleshooting: Identifying and resolving software-related problems
  • Server Management: Configuring and maintaining servers for optimal performance
  • Network Troubleshooting: Diagnosing and resolving network connectivity issues
  • Security Tools: Firewalls, IDS/IPS, Antivirus, Encryption
  • IT Documentation: Creating and maintaining technical documentation
  • Communication: Strong verbal and written communication skills
  • Problem-Solving: Effective at analyzing and solving complex technical problems
  • Experience with the following technology:
  • Active Directory
  • VMware
  • Wireshark and Nmap
  • SIEM(Security Information and Event Management)-Splunk and Qualy
  • Mac OS, Windows, Linux
  • Office 365
  • SOFT SKILLS:
  • Communication Skills: Excellent abilities in both oral and written communication, allowing for the
  • Efficient transmission of technical information to diverse audiences, regardless of their technical
  • Expertise This encompasses the skill to elucidate intricate technical ideas in a comprehensible
  • And straightforward manner

Interests

HOBBIES:, Snooker, Video Games, Music, Movies

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

-
11.2023
-
10.2023
-
07.2023
-
05.2023
-
04.2023 - Current
-
03.2023 - Current
- IT Technical Assistance, MASERGY-QAUTTRIS
02.2023 - Current
-
01.2023
Systems and Network Engineer - JOMAX COMPUTERS
08.2017 - 12.2022
Junior IT Support Technician - JOMAX COMPUTERS
11.2015 - 07.2017
Customer - Legacy Offices
07.2014 - 10.2015
Computing Technology Industry Association CompTIA - Certificate of Higher Education, CompTIA Security+
University of Salford - M.Sc., Cyber Security, Forensics
Lagos State University (LASU - BSc, Computer Science
West African Examinations Council - ,
Nigeria Railway Technical Institute - Diploma, Computer Engineering

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MICHAEL BANWUZIA MUKOLU