Ana Lidia Nonato

•⁠ ⁠Managed the onboarding and administration of client accounts, ensuring accuracy, efficiency, and full compliance with industry regulations and internal procedures.
•⁠ ⁠Built and maintained strong long-term relationships with clients, delivering high-quality support and contributing to the development of a reliable professional network.
•⁠ ⁠Monitored account activity and processed client transactions with a high level of attention to detail, while proactively identifying opportunities to improve operational processes and workflow efficiency.
•⁠ ⁠Collaborated closely with trading and risk management teams to support client success, resolve operational matters, and ensure smooth day-to-day account management.
•⁠ ⁠Handled client payments and financial processing tasks accurately and confidentially, maintaining organised records and ensuring timely execution.
•⁠ ⁠Assisted with internal project coordination and administrative organisation, supporting cross-functional teams and contributing to the efficient delivery of company initiatives.
•⁠ ⁠Maintained up-to-date knowledge of evolving industry trends, compliance requirements, and regulatory changes within a fast-paced environment.

• Coordinating the movement of goods, including selecting carriers, scheduling shipments, and tracking deliveries to ensure they arrive on time and within budget.
• Ensuring that all necessary shipping documents, such as bills of lading and customs forms, are completed accurately and in compliance with regulations.
• Managed client accounts within the technology industry, secured new contracts, developed professional relationships with the key accounts and stakeholders and managed communications between developers.
• Generated customer quotes, handled logistics and monitored the movement of devices across UK, EU and Asia.
• Prepared monthly management information (MI) reports on completed quotes and ensured invoices are paid.
• Used information from MI reports to identify areas of potential losses for partners with a focus on training and educating to improve services and inform decision-making
• Trained and managed the customer service team for clients including OnePlus, Nokia and Fonebank, and ensured the team had a clear understanding of each system to enable independent working whilst offering support and guidance.

• Offered detailed product and service advice based on customer needs.
• Explained benefits and advantages of different product and service offerings to customers.
• Resolved complaints with proactive problem-solving and analysis.
• Advised management of customer service trends, creating proactive strategies to maintain best practices.
• Escalated complex issues quickly to supervisors to avoid lost revenue.
• Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.

• Creating and managing budgets for productions, including allocating funds for cast salaries, set construction, costumes, props, and other expenses.
• Collaborating with marketing and publicity teams to promote the production through advertising, social media, press releases, and other promotional activities.
• Collaborating with directors, producers, designers, and other team members to develop production schedules, timelines, and logistical plans.
• Securing and managing resources such as venues, equipment, materials, and personnel needed for rehearsals and performances.
• Negotiating contracts with vendors, suppliers, and contractors for services and materials required for the production.
• Hiring, training, scheduling, and supervising production staff, including stagehands, technicians, crew members, and administrative personnel.
• Overseeing technical aspects of the production, including lighting, sound, set design, and special effects, and ensuring that all technical elements are executed according to the director's vision.
• Coordinating logistics for rehearsals, performances, load-ins, load-outs, and other production-related activities to ensure smooth operations and efficient use of resources.
• Keeping detailed records of production-related activities, expenses, contracts, schedules, and other relevant information for future reference and reporting purposes.