Anais Kutljesi
Orsett,Thurrock
Summary
Results driven professional with experience in account management, client services, and customer relationship management. Skilled in building lasting client relationships, identifying opportunities for business growth, and delivering high quality service in fast paced environments. Strong communicator with excellent organisational, problem solving, and time management skills, proficient in CRM systems and Microsoft Office. A collaborative and adaptable professional committed to achieving positive outcomes for both clients and the business.
Overview
2
2
Languages
5
5
years of post-secondary education
8
8
years of professional experience
Work history
Junior Account Manager
Ground Control
Billericay, Essex
2025.01 - Current
- Identified opportunities for business growth and revenue generation.
- Negotiated contracts, securing long-term business agreements.
- Committed to delivering exceptional customer service and contributing to overall team success.
- Managed client requests and inquiries in a fast paced environment, ensuring high levels of client satisfaction and efficient office operations.
- Coordinated appointments, meetings, and follow-up services to provide timely and effective client assistance.
- Maintained accurate client records using CRM systems and Microsoft Office, ensuring data integrity and efficient documentation.
- Collaborated with cross functional departments to ensure seamless service delivery and operational efficiency.
- Generated and analysed reports for senior management, providing insights into account activity, usage trends, and discrepancies.
- Built rapport with new and existing customers to boost client retention.
Project Coordinator
Integrated Visual Protection Limited
Charlton, London
2024.04 - 2024.12
- Scheduling engineers' diaries with jobs as well as booking them in for their varied courses/training
- Updating systems and ordering parts as well as document submissions
- Supporting clients with arranging maintenance work, emergency call outs with both internal engineers and sub-contractors
- Developed and maintained an up to date database of contacts and vendors, ensuring accurate and timely communication
- Entering POs into the system as well as making sure KPI reports are up to date
- Organising and managing multiple calendars, prioritising and responding to emails and scheduling meetings
- Complying and analysing data to produce accurate reports and presentations
- Attending on site meetings with clients
- Assisting with payroll processing, including verifying and entering employee time sheets.
Contracts Administrator
K & T Heating Services
Dartford, Kent
2022.12 - 2024.04
- Overseeing 3 housing associations In and around London area: Haringey, St Mungo's and East End Homes. Occasionally covering other contracts such as L&Q and Moat
- Scheduling jobs with thousands of customers across multiple contracts
- Raising and booking jobs using database software including Microsoft Excel
- Answering inbound customer calls and making outbound calls relating to repairs and servicing for all customers in a professional manner
- Assisting with customer queries
- Meeting deadlines in a busy work environment
- Keeping up to date on gas servicing, ensuring they are completed by their yearly due dates
Showrooms Sales Designer
B & Q
West Thurrock, Essex
2021.10 - 2022.11
- Prepared accurate cost estimates for customers based on their specific requirements
- Collaborated with contractors, enhancing project efficiency by effective communication
- Negotiating and closing large deals, resulting in an increase in annual revenues which also went towards my monthly target (to which I had surpassed many a times)
- Maintained customer relationships via email, ensuring they are satisfied with the quality of each item once delivered
- Coordinated with suppliers for timely delivery of materials ensuring project timelines were met
- Established good relationships with clients through excellent customer service skills
- Worked closely with installation teams to guarantee smooth implementation of designs
Nail Technician
NailsByNisa
Isle of Dogs, London
2018.06 - 2021.06
- Aimed to provide clients with the best service possible, ensuring they are leaving the salon satisfied
- Attended workshop and industry conferences to further my knowledge and professionalism
- Always worked with a courteous, kind and patient attitude
- Created custom designs for customers' nails, resulting in an increase in clients coming back every 3-4 weeks.
- Demonstrated full understanding of all available treatments for informed discussions with clients about their options.
- Maintained high standards of cleanliness and sanitation in the salon by adhering to health and safety regulations.
Sales Assistant
Warehouse
Canary Wharf, London
2019.07 - 2020.04
- Processing customer transactions through the checkout
- Conducting stock checks daily and replenishing all stock in an efficient and appealing manner
- Receiving deliveries and ensuring all items are correctly received, tagged and put away
- Ensuring the customers were attended to at all times and was leaving the store satisfied with their purchases.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Stylist Advisor
Hobbs
City of London
2018.11 - 2019.06
- Worked to ensure a near and attractive sales environment, and assisted in the setting up of visual displays
- Helped to increase customer return rates by always providing excellent customer service
- Maintained up-to-date knowledge of all retail promotions
- Helped customers pick out outfits for special occasions.
- Assisted customers with queries, leading to positive feedback.
- Provided expert advice on products, enhancing customer experience.
- Conducted cash handling duties, ensuring correct transactions.
Education
Raines Foundation School
Bethnal Green, London 2013.09 - 2018.07
Skills
- Knowledge of software
- Team building
- Effective time management
- Communication
- Creative problem solving
- Customer focused approach
- Customer retention tactics
- Client Relationship Management
- Account management
Languages
English
Fluent
Albanian
Fluent
Timeline
Junior Account Manager
Ground Control
2025.01 - Current
Project Coordinator
Integrated Visual Protection Limited
2024.04 - 2024.12
Contracts Administrator
K & T Heating Services
2022.12 - 2024.04
Showrooms Sales Designer
B & Q
2021.10 - 2022.11
Sales Assistant
Warehouse
2019.07 - 2020.04
Stylist Advisor
Hobbs
2018.11 - 2019.06
Nail Technician
NailsByNisa
2018.06 - 2021.06
Raines Foundation School
2013.09 - 2018.07