ANAND KUPPUSAMY HARIDOSS
Leicester,United Kingdom
Summary
Adaptable professional with keen ability to thrive in dynamic customer service environments. Proficient in communication and problem-solving, bringing collaborative and empathetic approach to customer interactions. Committed to enhancing customer satisfaction and operational efficiency, driving positive outcomes for both customers and company.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer operations representative
Hastings insurance services limited
Leicester, West Midlands
05.2024 - 09.2025
- Processed high-value payments with meticulous accuracy more than 500000 pounds.
- Managed 20+ daily calls, taking orders and escalated cancellations.
- Upheld confidentiality protocols when dealing with sensitive customer data hence bolstering trust and reliability.
- Resolved complex issues for improved customer relations reaching 33% targets deadlines.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Payment management advisor
Capita
Birmingham, United Kingdom
02.2023 - 11.2023
- Clear and professional communication with debtors to discuss overdue payments and negotiate repayment plans for more than 1000 clients.
- Proficient in analysing financial information, credit reports, and payment histories to assess risk and devise effective collection strategies.
- Maintaining good customer relationships focused on empathetic customer service orientation to build rapport with debtors and facilitate successful debt recovery.
- Boosted client satisfaction by providing clear and concise financial advice.
Junior consultant
Keybell solutions
Bengaluru, India
04.2021 - 01.2022
- Responsible for managing engagements that engage client firms into compliance with current regulatory requirements.
- Communicated software enhancement recommendations to staff and clients increasing efficiency by 7%
- Gained proficiency in various analytical software tools for efficient problem-solving.
- Facilitated team meetings, fostering collaborative work environment.
Junior Associate
Keybell Solutions
Bengaluru, Karnataka,India
08.2017 - 04.2021
- Performing risk analysis and due diligence on service provider qualifications.
- Advised clients on ways to minimise negative effects of 2018 economic crisis.
- Mentored five selected projects and entrepreneurs to shape their dreams into viable business proposals.
- Facilitated training sessions to increase team skills and knowledge base.
Education
Master of Science - BUSINESS AND MANAGEMENT
Aston University
09.2022 - 09.2023
Bachelor of Science - Engineering
Anna University
Chennai,India 09.2012 - 05.2016
Skills
- Customer Relations and Management
- Operations Management
- Project management
- Leadership
- GDPR compliance knowledge
- Process improvement strategies
- Client account management
- Project planning
- Stakeholder Analysis
Certification
- Procurement management job training by International supply chain masters.
- Association for Project Management-Project Fundamental Qualification.
- Agile Product owner role - Foundations ( project management institute)
- Scrum-The Basics
- Prince2- Foundation by PeopleCert
Languages
English
Proficient (C2)
Tamil
Proficient (C2)
Timeline
Customer operations representative
Hastings insurance services limited
05.2024 - 09.2025
Payment management advisor
Capita
02.2023 - 11.2023
Master of Science - BUSINESS AND MANAGEMENT
Aston University
09.2022 - 09.2023
Junior consultant
Keybell solutions
04.2021 - 01.2022
Junior Associate
Keybell Solutions
08.2017 - 04.2021
Bachelor of Science - Engineering
Anna University
09.2012 - 05.2016
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