Ana Santos
Accounts
Surrey
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Accounts & Office Manager
Anchors Door Systems
London
01.2012 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Team Leader Manager
Pret A Manger
London
11.2009 - 01.2012
- Established and maintained performance, quality and service standards for professional customer care.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
team leader
Lisboa
London
09.2007 - 06.2008
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
GCSEs -
South Thames College
london Skills
Office procedures understanding
Business office administration
Office installations
Office support (phones, faxing, filing)
Project manager supervision
National branded accounts management
Managing accounts
Accounts Receivable
Office management experience
Savings accounts
Office work
Creating accounts
Office supplies and inventory
Timeline
Accounts & Office Manager
Anchors Door Systems
01.2012 - Current
Team Leader Manager
Pret A Manger
11.2009 - 01.2012
team leader
Lisboa
09.2007 - 06.2008
GCSEs -
South Thames College