Claire Bell

Marketing / Hospitality

Settle

Summary

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Motivated in the hospitality field with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.

Overview

years of professional experience

years of post-secondary education

Work History

Office Manager /Sales and Marketing Specialist

Hackney & Leigh Estate Agency

Kirkby Lonsdale

01.2005 - 09.2012

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database.
Coordinated special projects and managed schedules.
Managed office operations while scheduling appointments for department managers.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Reported to senior management on organizational performance and progress toward goals.
Coached new hires on company processes while managing employees to achieve maximum production.
Delivered performance reviews, recommending additional training or advancements.
Created, maintained and updated filing systems for paper and electronic documents.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Identified and communicated customer needs to supply chain capacity and quality teams.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Office Administrator /Area Sales Manager

Fairhurst Stone Merchants Limited

Kirkby Lonsdale

09.2004 - 01.2009

Tracked office supplies and restocked low items to keep team members on-task and productive.
Interacted with customers by phone, email, or in-person to provide information.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Edited documents to improve accuracy of language, flow, and readability.
Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
Reconciled account files and produced monthly reports.
Maintained electronic and paper filing systems for easy retrieval of information.
Managed and properly accounted for petty cash issued to facilitate general office activities.
Monitored and oversaw general cleaning of office in line with company cleanliness standards.
Improved office operations by automating client correspondence, record tracking and data communications.
Delegated tasks to administrative support staff to organize and improve office efficiency.

Education

Bachelor of Science - Business & Marketing

University of Central Lancashire

Preston

09.2010 - 05.2013

Skills

Sales and marketing expertise

Sales and marketing strategies

Marketing and sales

Sales and marketing understanding

Sales and promotions

Food sales and promotion

Marketing and promotions

Office procedures understanding

Direct marketing understanding

Office supplies and inventory

Marketing and advertising strategies

E-mail and direct mail marketing campaigns

Advertising and marketing

Online and traditional marketing

Timeline