Detailed orientated individual experienced in legal and medical administration, analysis, and quantitative problem-solving skills, dedicated to company growth and improvements. Adept at managing deadlines whilst focused on building and enhancing relationships and meeting service needs. Looking to secure a responsible career and an opportunity to fully utilise acquired training and skills, while making a significant contribution to the success of the organisation
Overview
22
22
years of professional experience
6052
6052
years of post-secondary education
Work History
DP Monitoring Officer then later DP Officer
Hoople Recruitment
Auxilium House, Legion Way, Hereford, HR1 1LN, Herefordshire
09.2024 - Current
Use of Mosaic (case management system) for collation of data, together with an understanding of support plan to produce monitoring reports regularly for manual, card, managed and children's accounts.
Use of ALL PAY and PFS workbooks to collate data on client contribution arrears and calculation of surpluses.
Use of Business World for raising invoices on outstanding client contribution arrears.
Drafting of letters to children & adult service users /nominated persons/ service providers requesting invoices when monitoring of their account is due.
Drafting of reminder letters if accounts is overdue for submission.
Drafting letters of updates after completion of monitoring and also when surpluses has been approved for recall.
Producing Transaction Reports using ALL PAY.
Liaising with the general public via phone or via email and providing support with any queries they may have.
Completion of final monitoring for both children and adults when assigned.
Have an understanding of the Direct Payments Policy in particular the areas that is pertinent to my role.
Recalling of surpluses that has been approved by the relevant team.
Accurately updating of our DP Spreadsheets (DP Master Review List & Recalled DP Money) in compliance with our procedures and data protection policies.
Use of Microsoft office package (Excel, Word, Outlook and Teams) on a daily basis.
Undertake necessary courses that is relevant to the role.
Assist work colleagues as and when required.
Learning Support Assistant
British Section, AF North International School
01.2023 - 07.2024
(resigned due to husband being posted back to UK in August)
Experience of working in an international school setting and supporting students who have English as a second language
Understanding of appropriate intervention strategies to support learners with additional needs
Teaching phonics using Supersonic Phonic Friends
Undertaking English language interventions
Awareness of need for discretion, sensitivity and confidentiality
Ability to plan and work both unsupervised and as part of a team
Communicate effectively with children, colleagues and parents
Use ICT to support learning and professional activities
Good organisational skills to support day to day learning and maintain appropriate relationships and personal boundaries with children
Knowledge of Child Protection and Safeguarding of pupils
Assistant Compliance Officer
Ambrey Risk Ltd
09.2021 - 07.2022
(resigned due to husband's military posting to NATO JFC Brunssum, Netherlands)
Commercial tenders, this includes drafting tender proposals for household oil and gas companies
Research and drafting of policy
Keep up to date with, and understand, relevant laws and regulations
Monitor compliance with laws, regulations, and internal policies
Ensure that findings are recorded and followed up with management so that issues can be rectified
Assist in educating employees on not only regulations, but also its impact on the organisation if these aren't complied with
Client and supplier audit and due diligence processes
Investigate irregularities and non-compliance issues
Report back to Director of Compliance on current risk and compliance performance
Group Management Systems in accordance with
National and international stakeholders requirements, regulations, legislation, accreditation, certification, licensing authorities
Developing the next phase of COVID 19 management for 1000 seafarers
Creating frameworks for opportunities in new locations; opening businesses, working with in country teams in Senegal and Mozambique
Collaborate with other departments to create a culture of compliance and perform administrative duties within compliance
Business Support Officer
BP Pulse
01.2020 - 09.2021
(resigned due to cuts being made throughout the company during Covid 19)
Use of SAP to procure goods and services via Purchase Orders
Processing of invoices from various suppliers via GR & SES on SAP
Use of Excel to create spreadsheets and completed job reports
Weekly Sales Orders & DNO Reports on SAP
Processing of engineer's timesheet weekly, expenses and stayaway allowances on a fortnightly basis for engineers, surveyors, and office staff
Set up of new enquiries / jobs on WIP together with necessary documentation
Use of I-Auditor to set up new surveys on behalf of surveyors
Liaison with the production unit regarding stock, parts and delivery of EVC's
Invoicing and closing of jobs
Develop company policies and procedures to resolve routine issues
Assigning vehicles to engineers using Fleet Check Software
Attend business meetings, arranging accommodation for installations team and booking of training courses and booking of catering for business meetings
Audio Transcriber
Ministry of Defence, British Forces Germany
11.2017 - 07.2019
(resigned due to husband being posted back to the UK from British Forces Germany)
Audio Transcription of all interviews conducted in accordance with the Criminal Evidence Act (PACE) 1984
Copy typing of witness statements, police reports and associated correspondence
Prepares Police files for court and maintains the electronic location register
Maintains an administrative filing system and prepares (photocopies) and distributes completed police reports and assist with the archiving of investigation
Performs all administrative/clerical duties related to field of activity and assists other members of staff in the completion of their tasks and supported the unit with daily operational functions
Receptionist / Audio Typist
Layer Road GP Surgery
10.2012 - 07.2015
Assistant Clerk
Ministry Of Defence, British Forces Cyprus
11.2006 - 02.2008
Senior Litigation Paralegal
Howards Lawyers - Barristers & Solicitors
09.2004 - 02.2006
Preparation of internal cause list on a weekly basis
Responsible to 6 solicitors for updating their court diaries and court assignments
Drafting of legal documents and court applications
Legal Research
Filing & Collection of Court Documents
Service of legal processes
Client updates on a fortnightly basis on the progress of their cases
Drafting of Judgments Debtor Summons (JDS), Bench Warrants (B/W)Order of Commitment (O/C) and Writ of Fieri Facias (FIFA) for debt collection
Attendance on receipt of all legal documents served
Monthly review of litigation files to indicate status
Sending instructions to various city agents for cases out of Suva's jurisdiction
Litigation Clerk
R.Patel & Co, Barristers & Solicitors
09.2003 - 08.2004
Filing and collection of court documents
Service of court documents on various law firms
Attending court sessions with Solicitors
Drafting of warrants
Legal drafting
Drafting of legal docs
Managing of court diaries
Assistant Court officer
Small Claims Tribunal, Ministry of Justice
12.2002 - 09.2003
Responsible for providing general clerical support to Senior Court Officer
Handling and processing of individual and company claims
Data entry for the department
Creating files on PC for all new claims filed with the department
Drafting of various warrants for enforcement
Revenue collection in the absence of accounts clerks
Attending to queries by the general public and other duties
Education
Cloud Computing Law - Data Protection & Cyber Security
Queen Mary University of London - Short Course
London
01.2025 -
LLB Bachelor of Law (Hons) - Law
Anglia Ruskin University
04.2001 - 12.2022
Diploma in Criminology & Forensic Psychology - Distinction
Oxford Colleges UK
04.2001 - 02.2020
Diploma in Business Law - Distinction
Stonebridge Colleges UK
RSA Stage III (Advance Level) Audio Transcription -
41 Army Education Centre, British Forces Cyprus
RSA Stage II Legal Text Processing (Intermediate) -
41 Army Education Centre, British Forces Cyprus
RSA Stage II Medical Wrd Processing (Intermediate) -
41 Army Education Centre, British Forces Cyprus
Certificate in Commercial Law -
New Zealand Pacific Training Centre
08.2005 - 09.2005
Skills
Minute Taking
Administration
Time management
Problem solving
Audio Transcribing
Policy and procedure compliance
Compliance documentation
Food hygiene compliance
Environmental regulations compliance
Record-keeping compliance
Microsoft Office applications
Learning support
Positive attitude
Computer literacy
Languages
Fiji
Native language
English
Fluent
French
Beginner
Fiji
Native
References
References available upon request.
Timeline
Cloud Computing Law - Data Protection & Cyber Security
Queen Mary University of London - Short Course
01.2025 -
DP Monitoring Officer then later DP Officer
Hoople Recruitment
09.2024 - Current
Learning Support Assistant
British Section, AF North International School
01.2023 - 07.2024
Assistant Compliance Officer
Ambrey Risk Ltd
09.2021 - 07.2022
Business Support Officer
BP Pulse
01.2020 - 09.2021
Audio Transcriber
Ministry of Defence, British Forces Germany
11.2017 - 07.2019
Receptionist / Audio Typist
Layer Road GP Surgery
10.2012 - 07.2015
Assistant Clerk
Ministry Of Defence, British Forces Cyprus
11.2006 - 02.2008
Certificate in Commercial Law -
New Zealand Pacific Training Centre
08.2005 - 09.2005
Senior Litigation Paralegal
Howards Lawyers - Barristers & Solicitors
09.2004 - 02.2006
Litigation Clerk
R.Patel & Co, Barristers & Solicitors
09.2003 - 08.2004
Assistant Court officer
Small Claims Tribunal, Ministry of Justice
12.2002 - 09.2003
LLB Bachelor of Law (Hons) - Law
Anglia Ruskin University
04.2001 - 12.2022
Diploma in Criminology & Forensic Psychology - Distinction
Oxford Colleges UK
04.2001 - 02.2020
Diploma in Business Law - Distinction
Stonebridge Colleges UK
RSA Stage III (Advance Level) Audio Transcription -
41 Army Education Centre, British Forces Cyprus
RSA Stage II Legal Text Processing (Intermediate) -
41 Army Education Centre, British Forces Cyprus
RSA Stage II Medical Wrd Processing (Intermediate) -
Factory Production Worker at 1st Call Recruitment Labour & Recruitment SpecialistsFactory Production Worker at 1st Call Recruitment Labour & Recruitment Specialists