Ana-Maria Scutaru
Summary
I am committed to delivering top customer service and creating a friendly luxury atmosphere for all customers. With my excellent communication abilities and meticulous attention to detail, I am very good at handling inquiries and replying to guests in a professional manner. Fluent in different languages and not afraid of taking risks. I'm looking into getting a new career in hospitality within luxury 5 star properties. With knowledge in PMS systems, such as Opera and Amadeus, I can bring my experience and ensure successful guest experience.
Overview
7
7
years of professional experience
Work History
Front Office Hostess
Hyatt Regency Churchill
10.2024 - 04.2025
- Confirmed reservations, communicated with clients, and updated client records, resolved customer inquiries and complaints.
- Maintained top customer service and an effective level of communication and awareness between departments.
- Took approximately 50 incoming calls and emails per day from customers.
- Implemented marketing and promotional initiatives to increase occupancy, sparkling interest for new and returning customers.
Receptionist
The Bermondsey Square Hotel
07.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Worked different shift patterns allowing to get diverse work experience, including night shift tasks such as auditing, EOD procedures night reports etc.
- Created reports and took meetings with other teams to ensure a fluent communication.
Marketing Coordinator
I.L.AMOR
07.2022 - 07.2023
- Managed the company's social media pages, increasing engagement and followers by 47% through online competitions (created and posted reels, stories and photos on Facebook and Instagram).
- Created content for various digital platforms, including websites, email campaigns, social media posts and meta ads (Facebook and Instagram).
- Promoted the wine brand through local and international wine exhibitions, events, interviews on TV and radio.
- Collaborated with other teams on projects related to product launches and promotions.
Sales Associate
Skechers
01.2022 - 07.2022
- Boosted in-store sales by 20% by recommending accessories and footwear that met customer expectations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Addressed products inquiries from foreign customers in other languages, such as Romanian and Russian.
- Worked in a team and devised strategic solutions to achieve the department's monthly sales goals.
Communication Social Media Intern
SAP
06.2020 - 12.2020
- Created video-based communication products, including editing, visuals, posts on social media (Facebook and Instagram).
- Developed content in the business industry, came up with effective communication plans, and increased social media interaction by 32%.
- Supported day-to-day social media management by responding to direct messages, comments, and inquiries.
Sales Intern
Double Impact Marketing
06.2018 - 09.2018
- Attended scheduled training sessions, department meetings, and company events to build expertise and promote the company image.
- Developed and maintained strong customer relationships by providing great service and seeking for feedback.
- Gained experience creating presentations, proposals and other materials to support sales efforts.
Education
Master of Arts - INTERNATIONAL MANAGEMENT AND LEADERSHIP
SRH Hochschule Heidelberg
Heidelberg10.2021
Master of Arts - ECONOMICS
Università Cattolica Del Sacro Cuore
Milan06.2021
Bachelor of Arts - GLOBAL MANAGEMENT: ENTREPRENEURSHIP
Regent's University London
London06.2019
Skills
- Customer engagement: customer service, communication strategy, event planning
- Analytics and research: market analysis, data interpretation, campaign performance tracking
- Design and content creation: MS Office suite (Word, Excel, PowerPoint), Adobe Suite (Acrobat, Photoshop), blogging (WordPress), Canva, HTML
- Google Workspace (Google Ads, Docs, Forms, Sheets, Slides)
Languages
English - fluent
French - professional
Romanian - native
Russian - native
Timeline
Front Office Hostess
Hyatt Regency Churchill
10.2024 - 04.2025
Receptionist
The Bermondsey Square Hotel
07.2023 - 07.2024
Marketing Coordinator
I.L.AMOR
07.2022 - 07.2023
Sales Associate
Skechers
01.2022 - 07.2022
Communication Social Media Intern
SAP
06.2020 - 12.2020
Sales Intern
Double Impact Marketing
06.2018 - 09.2018
Master of Arts - INTERNATIONAL MANAGEMENT AND LEADERSHIP
SRH Hochschule Heidelberg
Master of Arts - ECONOMICS
Università Cattolica Del Sacro Cuore
Bachelor of Arts - GLOBAL MANAGEMENT: ENTREPRENEURSHIP
Regent's University London
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