Ana-Maria Scutaru
London
Summary
I am committed to delivering top customer service and creating a friendly luxury atmosphere for all customers. With my excellent communication abilities and meticulous attention to detail, I am very good at handling enquiries and complaints and replying to guests in a professional manner. Fluent in a variety of different languages and not afraid of taking risks I am looking into getting a new career with hospitality within luxury 5 star properties. With knowledge in PMS systems such as OPERA PMS, HMS such as Amadeus I can bring my experience in addition of my friendly approach assuring successful guest experience at all times.
Overview
7
7
years of professional experience
Work History
Front Office Hostess
Hyatt Regency London - The Churchill
07.2024 - 01.2025
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained top customer service while dealing with complaints, and maintained as well and effective level of communication and awareness between departments.
- Promoted the company values and property to the guests, sparkling interest for new and returning guests.
Receptionist
The Bermondsey Square Hotel
02.2023 - 02.2024
- Worked different shift patterns allowing to get diverse work experience including for night shift tasks such as auditing, EOD procedures night reports etc.
- Created reports and took meetings with other teams to ensure a fluent communication.
- Cross training with other departments to gain more in depth details of the operations.
Marketing Coordinator
I.L.AMOR
09.2022 - 02.2023
- Managed the company's social media pages, increasing engagement and followers by 47% through online competitions (created and posted reels, stories and photos on Facebook and Instagram).
- Created content for various digital platforms, including websites, email campaigns, social media posts and meta ads (Facebook and Instagram).
- Designed the print items and set up in-store wine bottle displays.
- Promoted the wine brand through local and international wine exhibitions, events, interviews on TV and radio.
- Collaborated with other teams on projects related to product launches and promotions.
Sales Associate
Skechers
01.2022 - 07.2022
- Boosted in-store sales by 20% by recommending accessories and footwear that met customer expectations.
- Engaged with foreign customers, addressing their product inquiries in other languages, such as Russian and Romanian.
- Worked in a team and devised strategic solutions to achieve the department's monthly sales goals.
Communication Social Media Intern
SAP
06.2020 - 12.2020
- Created video-based communication products, including editing, visuals, posts on social media (Facebook and Instagram).
- Developed content in the business industry, came up with effective communication plans, and increased social media interaction by 32%.
- Supported day-to-day social media management by responding to direct messages, comments, and inquiries.
Sales Intern
Double Impact Marketing
06.2018 - 09.2018
- Attended scheduled training sessions, department meetings, and company events to build expertise and promote the company image
- Developed and maintained strong customer relationships by providing great service and seeking for feedback
- Gained experience creating presentations, proposals and other materials to support sales efforts
Education
Master of Arts - INTERNATIONAL MANAGEMENT AND LEADERSHIP
SRH Hochschule Heidelberg
Heidelberg, Germany10.2021
Master of Arts - ECONOMICS
Università Cattolica Del Sacro Cuore
Milan, Italy06.2021
Bachelor of Arts - GLOBAL MANAGEMENT: ENTERPRISE AND INNOVATION
Regent's University London
London, United Kingdom06.2019
Skills
- Adobe Photoshop
- Google analytics
- Analytical thinking
- Effective multitasking
- Customer service
- Blogging
- SEO
- Brand management
- Digital advertising
- Team leadership
- Business administration
- Planning and coordinating
Languages
English
Proficient
C2
Romanian
Proficient
C2
French
Advanced
C1
Russian
Proficient
C2
Timeline
Front Office Hostess
Hyatt Regency London - The Churchill
07.2024 - 01.2025
Receptionist
The Bermondsey Square Hotel
02.2023 - 02.2024
Marketing Coordinator
I.L.AMOR
09.2022 - 02.2023
Sales Associate
Skechers
01.2022 - 07.2022
Communication Social Media Intern
SAP
06.2020 - 12.2020
Sales Intern
Double Impact Marketing
06.2018 - 09.2018
Master of Arts - INTERNATIONAL MANAGEMENT AND LEADERSHIP
SRH Hochschule Heidelberg
Master of Arts - ECONOMICS
Università Cattolica Del Sacro Cuore
Bachelor of Arts - GLOBAL MANAGEMENT: ENTERPRISE AND INNOVATION
Regent's University London
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