Ana-Maria Lungeanu
London
Summary
Highly organised and client-focused hospitality professional with three years' experience delivering personalised service to high-end members and international guests at Soho House. Skilled in managing accommodation reservations through Opera Cloud and coordinating individual guest preferences with housekeeping and F&B teams to ensure seamless arrivals. With a First-Class degree in International Tourism Management, I am now looking to build my career in luxury travel, combining my guest service experience with my enthusiasm for travel to inspire guests and convert enquiries into bookings.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Front of House Receptionist
High Road House Chiswick, West London
11.2023 - Current
- Managed accommodation reservations using Opera Cloud, processing amendments, cancellations and payments via phone and email.
- Converted enquiries into direct bookings, upselling room upgrades, packages, and Cowshed products to enhance guest experience.
- Welcomed 30+ members and guests daily, recognising regular members by name and recording special requests to deliver personalised service.
- Resolved booking discrepancies and last-minute changes, prioritising urgent requests and coordinating with departments to ensure seamless guest service.
Student Ambassador
University of West London – Ealing, London
10.2022 - 10.2023
- Led campus tours for prospective students and families, presenting information confidently and adapting communication to different audiences.
- Collaborated with academic staff to prepare presentation rooms and materials for talks and workshops, ensuring everything was ready before each session.
- Managed visitor registration and guided attendees during university open days, ensuring an organised and welcoming experience.
- Collected and organised visitor feedback and shared key insights with university staff to support improvements to future events.
Education
BSc (Hons) International Tourism Management
University of West London
London01-2025
Level 3 Extended Diploma in Travel and Tourism
East Sussex Coast College
Hastings01-2021
Skills
- Reservation Management
- Opera Cloud & Microsoft Office
- Sales & Upselling
- Luxury Guest Relations
- Guest Personalisation
- Relationship management
Languages
Romanian
First Language
English
Advanced
C1
Timeline
Front of House Receptionist
High Road House Chiswick, West London
11.2023 - Current
Student Ambassador
University of West London – Ealing, London
10.2022 - 10.2023
BSc (Hons) International Tourism Management
University of West London
Level 3 Extended Diploma in Travel and Tourism
East Sussex Coast College