Ana Luna
London,London
Summary
Enthusiastic Housekeeping Supervisor successfully working with hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Bring over10] years of experience in hospitality.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housekeeper Supervisor
Monarch House Service Apartments
London, City of London
06.2022 - 04.2024
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Mopped and swept hard flooring to maintain cleanliness.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
Hospitality Assistant Prime Clean Service Ltda
Prime Clean Service Ltda
London, City of London
11.2021 - 05.2022
- Accurately took orders, making menu recommendations as appropriate.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Assisted kitchen staff with food prep, dishwashing and plating food.
Cleaning supervisor
Xenon services Ltda
London, City of London
10.2015 - 07.2018
- Delivered constructive feedback to improve cleaning staff performance.
- Stocked rooms with required towels, linen and toiletries.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Supplied minibars with beverage and snack replenishments.
Team Leader
ISS Cleaning company
London, City of London
08.2010 - 08.2015
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Fostered positive employee relationships through communication, training and coaching.
- Monitored health and safety measures for guaranteed compliance.
- Drafted procedural statements and guidelines for company-wide use.
- Represented organisations at seminars, conferences and business events.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
Reception
170 Works in New Cross Gate Community Centre
London, City of London
01.2008 - 12.2008
- Secured reception area and deposited belongings.
- Completed reception duties to manage incoming correspondence.
- Vacuumed and dusted reception areas and walkways.
- Input bookings into computer system at reception.
- Provided positive visitor experiences through friendly reception service.
- Provided professional and customer focused reception to all users.
- Staffed gallery reception services, greeting visitors and fielding enquiries.
Education
Opera - City of London
05.2023 - 05.2023
Skills
- Deep cleaning techniques
- Time management
- Training and development
- Engaging leadership style
- Linen management
Certification
- Certificate Effective Customer Care Training
- Certificate COSHH
- Certificate Workplace First Aid
- Certificate Food and Safety Level1
- Certificate Dignity and Respect
- Certificate Equality, Diversity and Human Rights
- Certificate Manual Handling
Timeline
High Speed Training - Opera, City of London
05.2023 - 05.2023
Housekeeper Supervisor - Monarch House Service Apartments
06.2022 - 04.2024
Hospitality Assistant Prime Clean Service Ltda - Prime Clean Service Ltda
11.2021 - 05.2022
Cleaning supervisor - Xenon services Ltda
10.2015 - 07.2018
Team Leader - ISS Cleaning company
08.2010 - 08.2015
Reception - 170 Works in New Cross Gate Community Centre
01.2008 - 12.2008
- Certificate Effective Customer Care Training
- Certificate COSHH
- Certificate Workplace First Aid
- Certificate Food and Safety Level1
- Certificate Dignity and Respect
- Certificate Equality, Diversity and Human Rights
- Certificate Manual Handling
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