Ana Jorge
Windermere,Cumbria
Summary
Hospitality professional specialised in fine dining environments, with a Level 5 Diploma in Hotel Management. Strong career progression within the UK's premium hospitality sector, currently operating in a Michelin-standard environment. Recognised for delivering refined, detail-driven guest experiences, leading service with precision, and developing high-performing teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Simon Rogan Restaurants
Windermere
03.2025 - Current
- Supporting the delivery of Michelin-standard service in a high-end dining environment.
- Ensuring seamless and highly personalised guest journeys.
- Leading, coaching, and developing front-of-house teams.
- Working closely with kitchen and sommelier teams to ensure flawless service execution.
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
Junior Assistant Manager
Simon Rogan Restaurants
Windermere
08.2024 - 03.2025
- Supported senior leadership in orchestrating refined service
- Maintained consistency across all aspects of the guest experience
- Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
Restaurant Supervisor
Simon Rogan Restaurants
Windermere
12.2023 - 08.2024
- Led service with precision, timing and attention to detail
- Managed guest interactions with professionalism and discretion
Head Waitress
Simon Rogan Restaurants
Windermere
09.2022 - 12.2023
- Delivered polished service in a high-pressure fine dining setting
- Acted as a key point of contact for guest experience
- Answered questions about menu selections and made recommendations when requested.
- Delivered exceptional service by providing timely and friendly service to every customer.
Restaurant Supervisor
The Coaching Inn Group
Romsey
12.2019 - 08.2022
- Supervised front-of-house operations and team performance
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Supervised cash handling and reconciliation, ensuring accuracy in financial transactions.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Trained newly hired employees on service techniques, company procedures and safety processes.
Waitress
The White Horse Hotel & Brasserie
Romsey
01.2019 - 12.2019
- Provided attentive and professional service in a busy environment
General Assistant
Ardeonaig Hotel & Restaurant
Stirling
05.2018 - 09.2018
- Supported multi-departmental operations and guest service
F&B Assistant
Pine Cliffs Hotel, a luxury collection resort
Albufeira, Portugal
07.2017 - 09.2017
- Delivered personable and friendly guest service using outstanding customer service skills.
- Assisted in menu planning and development, incorporating customer feedback to enhance dining experience.
- Assisted in setting up for events and special occasions, arranging tables and decorations as per requirements.
Waitress
Hotel Quinta das Lágrimas, a small luxury hotel
Coimbra, Portugal
05.2016 - 07.2016
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
Waitress
Matilde Noca
Leiria, Portugal
05.2015 - 06.2015
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
Education
Level 5 Diploma - Hotel Management (Food & Beverage)
Escola de Hotelaria e Turismo de Coimbra
Coimbra, Portugal2018
NVQ Level 4 - Food & Beverage
Escola Secundária de Pombal
Pombal, Portugal2016
Skills
- Fine dining service standards
- Team leadership and development
- Guest experience management
- Operational excellence
- Attention to detail and service precision
Certification
- WSET Level 2 Award in Wines
- Mental Health Awareness
- Barista Qualification Level 1 & 2
- First Aid Certification
Languages
Portuguese
Proficient
C2
English
Proficient
C2
French
Beginner
A1
Spanish
Intermediate
B1
Websites, Portfolios and Profiles
linkedin.com/in/ana-jorge-692304109
Timeline
Assistant Restaurant Manager
Simon Rogan Restaurants
03.2025 - Current
Junior Assistant Manager
Simon Rogan Restaurants
08.2024 - 03.2025
Restaurant Supervisor
Simon Rogan Restaurants
12.2023 - 08.2024
Head Waitress
Simon Rogan Restaurants
09.2022 - 12.2023
Restaurant Supervisor
The Coaching Inn Group
12.2019 - 08.2022
Waitress
The White Horse Hotel & Brasserie
01.2019 - 12.2019
General Assistant
Ardeonaig Hotel & Restaurant
05.2018 - 09.2018
F&B Assistant
Pine Cliffs Hotel, a luxury collection resort
07.2017 - 09.2017
Waitress
Hotel Quinta das Lágrimas, a small luxury hotel
05.2016 - 07.2016
Waitress
Matilde Noca
05.2015 - 06.2015
Level 5 Diploma - Hotel Management (Food & Beverage)
Escola de Hotelaria e Turismo de Coimbra
NVQ Level 4 - Food & Beverage
Escola Secundária de Pombal