Amy Jane Wood
Lutterworth,Leicestershire
Summary
Dynamic and ambitious professional with a proven ability to quickly build relationships with children, young people, and the elderly. Demonstrates excellent communication skills and a positive attitude, ensuring reliability and trustworthiness in all interactions. Committed to delivering exceptional customer experiences, leveraging creativity and initiative to enhance service quality. Skilled in utilising software such as Word and Excel, with a passion for working collaboratively within teams to achieve shared goals.
Ambitious professional with keen understanding of customer needs and flair for building strong relationships. Demonstrates excellent communication and persuasive skills, coupled with deep enthusiasm for beauty products. Ready to drive sales and elevate customer experience.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Customer Experience
Sainsbury's
Hinckley, Leicestershire
08.2015 - 05.2025
- Handling Money, Serving customers, Helping customers with their queries regarding promotions in store, vouchers general questions or help they may need.
- Keeping my work space clean and tidy, spraying D10 on the checkout and ensuring it's clean for customers to use.
- Occasionally helping out on the shop floor such as putting stock out.
- Maintained clean and organised shop floor, enhancing customer experience.
- Ensured timely delivery of orders for superior customer experience.
- Enhanced customer experience with professional communication and service delivery.
- Dealt with returns, ensuring customer satisfaction.
- Operated till systems correctly, ensuring accurate transactions.
- Facilitated smooth checkout process, reducing wait times for customers.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
Care Assistant
Carewatch
Broughton Astley
05.2014 - 07.2015
- Helping clients in their own homes.
- Helping them with personal care such as washing/showering, getting them dressed.
- Administering Medication and eye drops, helping with general cleanliness around their home such as washing pots, putting washing on and hanging washing out.
- Ensuring their general space is clean and hazard free.
Match Day Waitress
Lindley Catering
Leicester
09.2013 - 05.2014
- Company Overview: Leicester Tigers
- Greeting the guests when they arrived on site and helping them to their tables.
- Serving guests tea and coffee.
- Setting the room up for match day meals, serving the customer food.
- We had two different dining set ups. We had a three/four course set menu or buffet food.
- Clearing the room once guests have left, Washing pots, Cleaning out coffee machines.
- Meeting the guests needs and requirements ensuring they were happy with their service.
- Leicester Tigers
Marketing, Sales and Admin Support (Work Experience)
Theorem Solutions
- Company Overview: a world leader in the field of Engineering Data Services and Solutions.
- During my time on work experience with Theorem Solutions, I had the opportunity to work in various different sectors within the company, which included Marketing, Sales, Software Development and Office Administration.
- A world leader in the field of Engineering Data Services and Solutions.
Receptionist (Work Experience)
Work experience
Lutterworth
07.2017 - 07.2017
- I had a day working on the reception and really enjoyed it.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Assisted with administrative tasks, improving overall functionality of the office.
Teaching Assistant (Work Experience)
01.2014 - 04.2014
Nursery assistant
work experience
Broughton Astley, Leicestershire
08.2012 - 07.2013
- Enhanced children's social skills through organising group activities.
- Supported teachers with daily routines for smoother classroom operation.
Education
Level 3 - OCR Technical in Media
South Leicestershire College
06.2015 - 05.2017
OCR Technical - Media
South Leicestershire College
09.2014 - 07.2015
Level 2 - Early years (Childcare)
South Leicestershire College
09.2012 - 07.2013
Functional Skills - Level 2 Functional Skills Maths, Level 2 Functional Skills English, Level 1 Functional Skills Maths, Level 1 Functional Skills English
South Leicestershire College
01.2014 - 12.2014
GCSE - Humanities, French, English, Maths, BTEC Science
Countesthorpe Community College
Skills
- Quick Learner
- Excellent communication skills
- Positive Attitude
- Trustworthy
- Reliable
- Hard working
- Committed
- Creative
- Ambitious
- Ability to work well in a team
- Ability to use my own initiative
- Ability to quickly build relationships with children, young people and elderly
- Skills and knowledge to work with children
- Passionate about working with children, young people and elderly
- Computer Literate - Good on software such as Word, Excel
- Customer experience
Custom
- Sainsbury's - Current Employer, 0800 707 6242, HRSS.Careline@sainsburys.co.uk
- Adrian Enciso, Personal Reference
Affiliations
- Reading, Photography and exploring new places
References
References available upon request.
Timeline
Receptionist (Work Experience)
Work experience
07.2017 - 07.2017
Customer Experience
Sainsbury's
08.2015 - 05.2025
Level 3 - OCR Technical in Media
South Leicestershire College
06.2015 - 05.2017
OCR Technical - Media
South Leicestershire College
09.2014 - 07.2015
Care Assistant
Carewatch
05.2014 - 07.2015
Teaching Assistant (Work Experience)
01.2014 - 04.2014
Functional Skills - Level 2 Functional Skills Maths, Level 2 Functional Skills English, Level 1 Functional Skills Maths, Level 1 Functional Skills English
South Leicestershire College
01.2014 - 12.2014
Match Day Waitress
Lindley Catering
09.2013 - 05.2014
Level 2 - Early years (Childcare)
South Leicestershire College
09.2012 - 07.2013
Nursery assistant
work experience
08.2012 - 07.2013
Marketing, Sales and Admin Support (Work Experience)
Theorem Solutions
GCSE - Humanities, French, English, Maths, BTEC Science
Countesthorpe Community College
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