Amy Tyson
Wootton
Summary
Positive and motivated individual with exceptional communication and problem-solving abilities, combined with strong interpersonal and conflict resolution skills. Adept at understanding customer needs and providing effective solutions showing empathy. Set to bring proactive approach to enhancing customer satisfaction and operational efficiency in customer service roles.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work history
Customer service advisor
The White Company
2024.09 - Current
- Enhanced brand loyalty, provided excellent service at all times.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Taking calls and replying to emails using a Microsoft CRM program tailored to TWC.
Customer care agent
Matches Fashion
2022.07 - 2024.08
- Nurtured client relationships for increased satisfaction.
- Facilitated transactions by verifying payment details accurately.
- Maintained thorough knowledge of products and services for informed responses.
- I worked on taking calls, livechat, Whatsapp, social media and emails.
- I also have experience of using salesforce at Matches Fashion.
- Delivered excellent customer service by addressing concerns and queries promptly.
Commercial manager
Marks & Spencers
2019.06 - 2020.10
- I was working as a Menswear & Kidswear commercial manager in a top 70 academy store
- This included line managing section managers, making key commercial decision to drive results, influencing stakeholders, being accountable for 50+ colleagues, delivering business initiatives, having knowledge on in store process and environment, upskilling and empowering my team and being customer facing as a duty manager
Field Visual Manager
Marks & Spencers
2017.05 - 2019.06
- As a Field visual manager I was accountable for visual excellence in North London and South East London
- This involved influencing key stake holders, implementing high visual standards, coaching in store teams, launching best ever events, coming up with new ideas and managing a high work load
Visual Section Co-Ordinator
Marks & Spencers
2016.08 - 2017.05
Visual Merchandiser
Marks & Spencers
2015.11 - 2016.08
Researcher
Gillespie Manners
2015.08 - 2015.11
- At Gillespie and manners I was an executive recruitment researcher
- This involved speaking to all different stakeholders to find the ideal candidate for the job
Intern
Trendstop
2014.11 - 2014.12
Sales Assistant
Newlook
2009.07 - 2012.05
Concessions Manager
Hallet
2011.05 - 2011.09
Education
BA hons - Fashion Studies
Coventry University
2012.01 - 2015.01
BTEC - Performing Arts
Astley Cooper School
A Level - Media Studies
Astley Cooper School
A Level - Fine Art
Astley Cooper School
GCSE - 9 GCSE’s A-C including Maths and English
Astley Cooper School
Skills
- Commercial mindset
- Managerial experience
- Visual excellence
- Tenacious individual
- Extensive retail and customer service experience
- Full UK driving licence
Timeline
Customer service advisor
The White Company
2024.09 - Current
Customer care agent
Matches Fashion
2022.07 - 2024.08
Commercial manager
Marks & Spencers
2019.06 - 2020.10
Field Visual Manager
Marks & Spencers
2017.05 - 2019.06
Visual Section Co-Ordinator
Marks & Spencers
2016.08 - 2017.05
Visual Merchandiser
Marks & Spencers
2015.11 - 2016.08
Researcher
Gillespie Manners
2015.08 - 2015.11
Intern
Trendstop
2014.11 - 2014.12
BA hons - Fashion Studies
Coventry University
2012.01 - 2015.01
Concessions Manager
Hallet
2011.05 - 2011.09
Sales Assistant
Newlook
2009.07 - 2012.05
BTEC - Performing Arts
Astley Cooper School
A Level - Media Studies
Astley Cooper School
A Level - Fine Art
Astley Cooper School
GCSE - 9 GCSE’s A-C including Maths and English
Astley Cooper School