Summary
Overview
Work history
Education
Skills
Timeline
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Amy McMillan

Newtownards,County Down

Summary

Dedicated professional with expertise in team coordination and conflict resolution, ensuring seamless operations and customer satisfaction. Proficient in safety assessments and money handling, demonstrating reliability and problem-solving skills. Experienced in assistive technology and key-holder responsibilities, committed to enhancing customer engagement. Aspires to leverage skills for continued growth in a dynamic environment.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Community Care Worker

Peninsula Care
Newtownards, Co Down
02.2025 - Current
  • Enhanced community integration by organising regular social activities.
  • Ensured safety in the home environment for reduced risk of injury.
  • Documented daily care activities to provide comprehensive patient records.
  • Conducted basic household repairs for increased comfort and safety of patients.
  • Aided mobility-impaired individuals, improving their ease of movement within their homes.

Customer Advisor

Hendersons Retail LTD
Newtownards, Co Down
09.2022 - Current
  • Cultivated strong relationships with customers to drive engagement.
  • Ensured smooth store operations by coordinating with the team effectively.
  • Participated actively in team meetings contributing valuable ideas towards improving overall store performance.
  • Implemented feedback from customers to improve services offered.
  • Trained fully in every aspect of the store. Was trained in Post Office services which included skills such as customer service, money handling and labelled as Key-Holder.
  • Developed rapport with customers for improved loyalty and repeat business.
  • Escalated unresolved issues within appropriate channels guaranteeing timely resolution.

Education

GCSEs - GCSE

Strangford Integrated College
Carrowdore, Ards and North Down
01.2016 - 06.2022

Skills

  • Team coordination
  • Experience with assistive technology
  • Conflict resolution
  • Safety assessments
  • Money handling
  • Key-holder responsibilities
  • Customer engagement
  • Reliability
  • Problem solving

Timeline

Community Care Worker

Peninsula Care
02.2025 - Current

Customer Advisor

Hendersons Retail LTD
09.2022 - Current

GCSEs - GCSE

Strangford Integrated College
01.2016 - 06.2022

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Amy McMillan