Amy Mckean
Berryfields, Buckinghamshire,England
Summary
Compassionate individual with strong communication and teamwork abilities suited for Health Care Assistant role. Proficient in delivering patient care and maintaining medical records, ensuring supportive and organised environment. Committed to enhancing patient well-being and contributing positively to healthcare outcomes.
Overview
25
25
years of professional experience
Work history
Health care assistant
Mmcg
Aylesbury , Buckinghamshire
2024.11 - Current
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Provided emotional support to patients and their families during difficult times.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Prepared meals for patients, ensured balanced nutrition intake.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
- Assisted in patient care, improved comfort and well-being.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Warehouse supervisor
CDs limited
Aylesbury, Buckinghamshire
2023.07 - 2024.11
- Facilitated communication amongst team members for improved work relations.
- Delivered quality assurance by enforcing company policies and standards.
- Managed staff rosters to maintain optimal productivity levels.
- Maintained warehouse layout and organisation for maximum efficiency.
- Trained new employees, resulting in better job proficiency and productivity.
- Enhanced logistic processes with accurate record keeping system.
- Coordinated incoming goods, ensuring accuracy in inventory management.
- Ensured safety regulations compliance by conducting regular inspections.
- Performed risk assessments regularly to ensure worker's safety at all times.
- Oversaw loading and unloading processes, ensuring safe handling of goods.
- Implemented waste reduction initiatives, promoting environmental sustainability.
- Collaborated with other department managers for smoother interdepartmental transactions.
- Improved warehouse layout to maximise storage space.
- Reported daily warehouse performance data and updated company logs.
- Enforced safety measures and proper use of PPE.
General manager
Egg and monkey limited
Aylesbury, Buckinghamshire
2017.08 - 2023.08
- Mentored junior staff members fostering a supportive work atmosphere.
- Managed cash handling procedures, reducing discrepancies in the daily tally.
- Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
- Improved staff performance through regular feedback sessions and training programmes.
- Developed cocktail menus, resulting in increased beverage sales.
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Negotiated supplier contracts for better pricing and improved product quality.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Conducted routine safety checks to adhere to health and safety regulations in premises.
- Coordinated events at the venue, leading to increased bookings.
- Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
- Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
- Fostered positive relationships with customers enhancing their loyalty towards the establishment.
- Scheduled weekly rosters for staff allocation optimising resources efficiently.
- Adjusted salaries accordingly when staff promotions took place-ensured fair remuneration.
- Calculated overtime pay correctly; rewarded hardworking employees justly.
- Maintained full confidentiality whilst handling sensitive employee information.
- Collaborated with HR department for smooth onboarding and off-boarding procedures.
- Conducted spot checks on payrolls to assure accuracy before finalisation.
- Managed annual leave records accurately; helped avoid conflicts and disruptions due to overlapping holidays.
- Managed timesheets, ensuring accurate reflection of employees' working hours.
- Responded promptly to inquiries regarding payroll, pension, and expense reimbursements.
- Evaluated discrepancies and rectified payroll errors.
Concession shop departmental manager
House of fraser
Aylesbury, Buckinghamshire
2015.02 - 2017.07
- Addressed customer complaints promptly, guaranteeing their satisfaction.
- Provided training to new employees, enhancing team productivity.
- Handled complex situations diplomatically resolving any conflicts.
- Implemented effective merchandise displays, enhancing visual appeal.
- Monitored competitor activities adjusting our strategy accordingly.
- Coordinated staff schedules for optimal coverage during peak hours.
- Ensured compliance with health and safety regulations within premises.
- Oversaw financial transactions at point-of-sale, maintaining accuracy in cash handling.
- Assisted customers in product selection based on their needs.
- Maintained cleanliness standards throughout shop floor and storage area.
- Walked sales floor regularly, identifying problems and resolving urgent issues.
- Monitored stock levels and made key decisions about stock control.
- Planned and executed promotions and sales to increase revenue.
- Oversaw ordering, receiving and merchandising of new stock.
- Set team KPIs to meet section and store sales targets.
- Analysed daily, weekly and monthly sales figures to determine section profitability.
- Generated incident reports and implemented preventative action to eliminate reoccurrence of similar issues.
- Completed accurate end-of-day financial routines for cash and card transactions.
Banking customer service advisor
Barclays Bank plc
Aylesbury, Buckinghamshire
2005.04 - 2006.01
- Facilitated customers' financial needs for improved banking experience.
- Coordinated banking operations to ensure smooth functioning.
- Managed customer accounts by providing exceptional service.
- Ensured regulatory compliance, safeguarding bank's reputation.
- Fulfilled administrative duties by managing schedules and appointments.
- Interacted with clients over phone and email to resolve queries promptly.
- Handled cash transactions, ensuring accuracy and security.
- Participated in staff meetings to improve bank operations.
- Assisted in loan processing for swift approval.
- Supported colleagues in peak times, ensuring high-quality customer service.
- Kept abreast of latest banking regulations for professional development.
- Updated financial records for accurate tracking and reporting.
- Greeted customers warmly upon arrival; creating a positive first impression.
- Identified fraudulent activities, protecting bank's interests.
- Processed account deposits, withdrawals and updates to meet customer needs.
- Assisted customers with questions about products, services and terms.
- Organised transfers to move money between customer accounts, between customers, and between businesses.
- Completed currency exchanges following current, accurate rates.
- Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
- Helped customers complete credit card and general bill payments in-person or via online banking system.
- Inspected cheques and money orders to identify fraud markers.
Retail department manager
Bhs
Aylesbury, Buckinghamshire
2004.02 - 2005.04
- Improved team performance by implementing effective training programmes.
- Handled staff scheduling, ensured adequate coverage during peak times.
- Coordinated store displays to increase product visibility.
- Managed customer complaints for improved satisfaction.
- Monitored shop floor activities, ensured optimal customer experience.
- Ensured compliance with company policies and procedures whilst managing daily operations.
- Streamlined inventory processes for efficient stock management.
- Strategically planned seasonal displays to boost holiday sales.
- Set sales targets for the team to drive revenue growth.
- Collaborated with other department managers, fostered teamwork environment.
- Executed loss prevention measures to reduce shrinkage.
- Maintained comprehensive knowledge of products on offer, assisted customers effectively.
- Oversaw ordering, receiving and merchandising of new stock.
- Analysed daily, weekly and monthly sales figures to determine section profitability.
Cleaner
Boots
Aylesbury, Buckinghamshire
2004.01 - 2004.09
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Secured premises at end of shift, ensuring safety of all areas.
- Worked quickly to complete cleaning within allotted timeframes.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Safely stored cleaning solutions, equipment and chemicals.
Prezzo
Waiting staff
Aylesbury, Buckinghamshire
2003.09 - 2004.02
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Followed health regulations whilst handling food, promoting safe practices.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Streamlined order placements with clear communication to kitchen staff.
- Facilitated smooth operations by setting up tables and booths.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Delivered meals swiftly, contributing to positive dining experience for guests.
Naked flame
Sales assistant
Aylesbury, Buckinghamshire
2001.03 - 2004.02
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Operated till accurately to ensure smooth checkout process.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Promoted seasonal items or discounts effectively stimulating increased revenue.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Created attractive product displays that stimulated customer interest and purchases.
- Offered personalised service to each shopper, driving repeat business.
Education
GCSEs - Science b
Mandeville upper school
AylesburyGCSEs - Mathematics a
Mandeville upper school
AylesburyGCSEs - English language a
Mandeville upper school
AylesburyGCSEs - English literature a
Mandeville upper school
AylesburySkills
- Multitasking under pressure
- Respecting cultural differences
- Handling distressed patients
- End-Of-Life care sensitivity
- Supporting family members
- Communicating with dementia patients
- Dementia care training
- Blood pressure measurement
- Patient dignity preservation
- Patient engagement
- Exceptional communicator
- Clear communication
- Housekeeping
- Infection prevention and control
- End Of Life Care
- Healthcare operations
- Hoist operation
- Documentation
- Mental health support
- Confidentiality understanding
Timeline
Health care assistant
Mmcg
2024.11 - Current
Warehouse supervisor
CDs limited
2023.07 - 2024.11
General manager
Egg and monkey limited
2017.08 - 2023.08
Concession shop departmental manager
House of fraser
2015.02 - 2017.07
Banking customer service advisor
Barclays Bank plc
2005.04 - 2006.01
Retail department manager
Bhs
2004.02 - 2005.04
Cleaner
Boots
2004.01 - 2004.09
Prezzo
Waiting staff
2003.09 - 2004.02
Naked flame
Sales assistant
2001.03 - 2004.02
GCSEs - Science b
Mandeville upper school
GCSEs - Mathematics a
Mandeville upper school
GCSEs - English language a
Mandeville upper school
GCSEs - English literature a
Mandeville upper school