Summary
Work history
Education
Skills
Accomplishments
Volunteering
Timeline
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Amy Liu

Summary

Dedicated and reliable first-year Law and Business student with experience in customer service and working in fast-paced environments. Strong communication, teamwork, and organisational skills developed through part-time work, volunteering, and leadership experience. Able to work efficiently both independently and as part of a team while maintaining a professional and approachable manner. Adaptable, hardworking, and eager to gain further experience within the hospitality industry.

Work history

Customer Service Assistant

Silver Rain Silver
Glasgow
  • Assisted customers and responded to enquiries in a professional and friendly manner.
  • Maintained positive customer interactions while providing accurate information about products and services.
  • Worked efficiently in a fast-paced environment while managing multiple tasks simultaneously.
  • Demonstrated strong teamwork and communication skills when supporting both customers and colleagues.
  • Prioritised tasks effectively during busy periods to maintain productivity and organisation.
  • Maintained a professional and approachable attitude when dealing with customer concerns and requests.

Education

Law and Business (LLB) -

University of Edinburgh
Edinburgh

Skills

  • Customer service and guest interaction
  • Teamwork and collaboration
  • Time management and organisation
  • Ability to work in fast-paced environments
  • Reliability and adaptability
  • Problem-solving skills
  • Professional and approachable manner

Accomplishments

  • START Program - Business competition winner by collaborating with a team to develop a business project and pitch to the audience. Conducted research, coordinated tasks, and communicated ideas clearly. Won the competition, showcasing teamwork, creativity, and problem-solving.
  • Achieved the Bronze Duke of Edinburgh Award, demonstrating commitment, teamwork and resilience through volunteering, skills development and outdoor activities.

Volunteering

British Heart Foundation: Assisted customers in-store in any questions they have, Maintained a welcoming and professional environment for customers, Developed strong social skills while engaging with diverse customers

Timeline

Customer Service Assistant

Silver Rain Silver

Law and Business (LLB) -

University of Edinburgh

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Amy Liu