Amy Li
Norton,United Kingdom
Summary
Compassionate and culturally aware Registered Nurse committed to delivering person-centred care that is respectful, empowering and inclusive. Early experiences interpreting for parents in healthcare and other settings provided first-hand insight into the impact of language barriers and cultural differences on patient understanding and confidence. These experiences shaped a strong commitment to equitable, accessible care.
Provides bilingual support in English and Cantonese to reduce communication barriers and enhance patient engagement. Brings clinical experience across outpatient and community settings, practising safely and effectively in line with evidence-based standards. Recognised for clear, empathetic communication and the ability to build trust with patients, families and multidisciplinary teams.
Dedicated to not only treating illness, but also restoring confidence, dignity and understanding, ensuring every patient feels heard, informed and supported throughout their healthcare journey.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Bank nurse
York and Scarborough Teaching Hospitals NHS Foundation Trust
York, United Kingdom
2024.10 - 2026.02
- Undertook flexible bank shifts predominantly within Ophthalmology, where the majority of competencies had previously been achieved and signed off. Delivered safe, patient-centred care within outpatient settings by supporting clinics, assisting with procedures, monitoring patients, and appropriately escalating clinical concerns.
- Completed additional bank and overtime shifts within community settings as required, particularly to support abnormal blood glucose (BM) readings and provide enhanced staffing cover. Assisted colleagues in managing complex care needs, including double-up visits for patients requiring mobility support, moving and handling assistance, and those presenting with challenging or aggressive behaviours. Maintained professional standards, effective communication, and adherence to Trust policies across all settings.
- Ensured compliance with nursing standards through ongoing professional development and up-to-date knowledge of nursing practice and ethics. Collaborated effectively with multidisciplinary teams to optimise patient outcomes.
- Maintained strict privacy and confidentiality when handling sensitive medical information. Implemented robust infection prevention and control measures to reduce risk of healthcare-associated infections.
- Safeguarded patient wellbeing through vigilant observation and timely response to clinical deterioration. Built positive rapport with patients and families through active listening and compassionate, respectful care.
Community Nurse/District Nurse
York and Scarborough Teaching Hospitals NHS Foundation Trust
York, United Kingdom
2025.07 - 2025.12
- Venepuncture: Certified in safe and accurate blood sampling, supporting timely diagnostics and smooth patient care.
- Liaised with carers for better support at home.
- Wound & Leg Ulcer Management: Applied CPD-accredited training in wound care and compression therapy, managing chronic wounds and promoting faster healing while reducing infection risks.
- Post-Operative Wound Care: Monitored and managed surgical wounds from procedures such as hip and knee replacements, lacerations, and other post-op sites. Supported recovery, prevented complications, escalated concerns to doctors, provided wound care interventions, and educated patients on self-care at home.
- Medication Administration: Competently administered oral, subcutaneous, IM, and IV medications (including insulin and B12), ensuring adherence to trust policies and patient safety.
- Diabetes Care: Delivered insulin therapy and provided patient education to support effective self-management. Monitored blood glucose trends, identified fluctuations, and liaised with diabetes team to adjust care plans as needed, ensuring safe and personalised diabetes management.
- Palliative & End-of-Life Care: Provided compassionate care that prioritised dignity, comfort, and symptom control, earning positive feedback from patients, families, and palliative teams.
- Catheterisation & Continence Care: Completed trust-led training and observed catheterisation procedures; confident in performing bladder irrigations/washouts for patients with potential blockages, enhancing comfort and quality of life (no direct catheterisations performed independently yet).
- Electronic Health Records (EHR): Used SystemOne and CPD to accurately document patient information, ensuring safe handovers and compliance with NHS standards.
- Multidisciplinary Collaboration: Worked closely with GPs, podiatrists, other allied healthcare professionals, palliative team, and social services to deliver coordinated care and reduce avoidable hospital admissions.
- Coordinated effectively with multidisciplinary team, including GPs, pharmacists, therapists and social services, to ensure seamless service provision, clear communication, and timely escalation of concerns for safe and holistic patient care.
- Responded promptly to emergencies and provided immediate care where necessary.
- Upheld high standards of clinical hygiene by adhering strictly to infection prevention and control policies, including hand hygiene, appropriate use of PPE, and safe disposal of clinical waste, thereby reducing risk of cross-infection. Demonstrated sensitivity towards cultural diversity in area covered.
- Ensured continuity of care through accurate, timely and comprehensive documentation, facilitating clear communication between healthcare professionals and supporting safe clinical decision making.
- Demonstrated sensitivity and respect towards cultural diversity within area covered, adapting communication styles and care approaches to meet individual cultural, linguistic and social needs. Ensured continuity of care by maintaining accurate records.
- Worked flexibly to meet changing patient needs and schedules.
Registered Nurse (Ophthalmology)
York and Scarborough Teaching Hospitals NHS Foundation Trust
York, United Kingdom
2023.11 - 2025.07
- Patient-Centred Care: Delivered safe and compassionate care to diverse patient groups, consistently meeting NHS quality and safety standards.
- Clinical Expertise: Conducted preliminary ophthalmic assessments (visual acuity, intraocular pressure, looking at central corneal thickness, and angle assessments) to support accurate diagnosis and timely treatment.
- Service Delivery: Managed day-case admissions and discharges for ophthalmic surgeries under local and general anaesthesia- achieving high compliance with pre- and post-operative protocols.
- Virtual Glaucoma Clinics: Independently ran virtual review clinics, analysing medical histories, treatment outcomes, and IOP data, escalating risks promptly - contributing to reduced wait times and improved patient flow.
- Patient Education: Provided tailored education on eye conditions, treatments, and post-procedure care, improving patient confidence and adherence.
- Multidisciplinary Collaboration: Partnered with ophthalmologists, optometrists, and allied health professionals to ensure seamless, integrated care pathways.
- On-Call Service: Delivered 24/7 ophthalmology on-call support, coordinating emergency interventions, and maintaining high standards under pressure.
- Adaptability & Growth: Quickly developed advanced ophthalmic skills as a newly qualified nurse; actively pursuing further CPD to expand clinical scope.
- Utilised electronic health records (EHR) systems such as CPD and Medisight to document patient information accurately, ensuring compliance with NHS data standards.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Maintained up-to-date knowledge of current research, clinical guidelines and advancements in ophthalmology to support evidence-based practice and continuous professional development, ensuring care delivered reflected best practice standards. Recorded patients' vital signs at periodic intervals, following clinical procedure and taking legible and consistent notes.
- Recorded patients’ vital signs at appropriate intervals in accordance with clinical protocols, accurately documenting findings clearly and consistently, recognising abnormalities promptly and escalating concerns where necessary.Informed patients and family members of medications prescribed by healthcare professionals to promote understanding and compliance.
- Provided clear explanations to patients and family members regarding prescribed medications, including purpose, dosage, potential side effects and compliance advice, promoting understanding, adherence and informed consent.
- Performed ophthalmic assessments and diagnostic procedures, including visual acuity testing and relevant screening examinations, ensuring high standards of clinical accuracy, patient safety and compassionate care were consistently maintained.
Bank Healthcare Assistant
York and Scarborough Teaching Hospitals NHS Foundation Trust
York, United Kingdom
2021.10 - 2023.09
- Performed routine clinical observations (BP, temperature, respirations, O₂ saturations, heart rate) with 100% accuracy in documentation, enabling timely escalation of patient concerns.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Conducted blood glucose monitoring and reported results to nursing staff, supporting effective diabetes management and care planning.
- Maintained strict adherence to infection control protocols, contributing to safe and hygienic care environment and reducing risk of hospital-acquired infections.
- Applied manual handling and mobility techniques to ensure safe transfers, preventing workplace injury and safeguarding patient dignity.
- Collaborated with multidisciplinary teams to deliver patient-centred care, demonstrating strong communication and teamwork skills.
- Utilised CPD, Nucleus, and Nursing Assessments software for accurate documentation, ensuring compliance with clinical governance and audit standards.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for enhanced quality of life while living in care homes.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Ensured infection control measures were adhered to strictly for safe environment for both staff and patients.
- Enabled better understanding between healthcare team members by acting as a liaison between them.
- Provided companionship and emotional support to distressed or lonely patients.
- Supported patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs and ensuring comfort, dignity and safety throughout.
- Performed set tasks according to individual patient care plans as assessed and delegated by healthcare professionals to ensure provision of cohesive, tailored care.
- Accurately completed and recorded patients' NEWS scores, reporting findings to the nurse in charge to maintain cohesive patient care.
Barista
The Talbot Hotel
Malton, North Yorkshire
2017.04 - 2020.02
- Maintained strict adherence to health & safety standards, ensuring high compliance during internal audits and inspections.
- Supported daily operations by managing inventory, restocking supplies, and troubleshooting equipment to minimise downtime.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Processed transactions per shift with zero discrepancies, maintaining accuracy in cash handling and reconciliation.
- Collaborated with team members to improve workflow efficiency, reducing wait times during peak hours and enhancing overall café performance.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Education
Bachelor of Science - BS - Adult Health Nurse/Nursing
University of York
York 2020.09 - 2023.09
Bachelor of Arts - BA - Sociology
University of York
York 2018.09 - 2020.04
A-Levels - Sociology, BTEC Health and Social Care Diploma Level 3, General Studies
Malton School
Malton, North Yorkshire 2016.09 - 2018.07
Skills
- Pharmacology knowledge
- Communication with family members
- Evidence-Based Practice
- Infection prevention and control
- Multidisciplinary collaboration
- Chronic wound care
- Phlebotomy
- Wound dressing
- Basic Life Support Certification
- Multitasking efficiency
- Time management efficiency
Certification
- Improving Your Listening Skills (Linkedin)
- Nursing registration (Adult)
Languages
French (Elementary)
Cantonese (Native or Bilingual)
Mandarin (Elementary)
English (Native or Bilingual)
Affiliations
- Badminton
- Learning languages
- Cantonese music
- Travelling
References
References available upon request.
Timeline
Community Nurse/District Nurse
York and Scarborough Teaching Hospitals NHS Foundation Trust
2025.07 - 2025.12
Bank nurse
York and Scarborough Teaching Hospitals NHS Foundation Trust
2024.10 - 2026.02
Registered Nurse (Ophthalmology)
York and Scarborough Teaching Hospitals NHS Foundation Trust
2023.11 - 2025.07
Bank Healthcare Assistant
York and Scarborough Teaching Hospitals NHS Foundation Trust
2021.10 - 2023.09
Bachelor of Science - BS - Adult Health Nurse/Nursing
University of York
2020.09 - 2023.09
Bachelor of Arts - BA - Sociology
University of York
2018.09 - 2020.04
Barista
The Talbot Hotel
2017.04 - 2020.02
A-Levels - Sociology, BTEC Health and Social Care Diploma Level 3, General Studies
Malton School
2016.09 - 2018.07