Summary
Overview
Work history
Education
Skills
Additional Experience
Timeline
Generic
Amy Kassner

Amy Kassner

London

Summary

A commercially grounded HR professional with a rare combination of operational people experience, advanced psychological training, and a proven track record of translating behavioural insight into practical organisational outcomes. Currently delivering end-to-end HR support at FTI Consulting, I have direct experience across the full employee lifecycle, stakeholder advisory, compliance, and people process improvement within a complex global professional services environment.

With an MSc in Psychology with Distinction from Birkbeck University and a dual degree in Psychology and Business Management from the University of Queensland, an academic foundation spanning organisational behaviour, social cognition, applied research methodology, and business strategy. These disciplines directly inform my nuanced, evidence-based approach to HR advisory practice, and are further complemented by hands-on experience in both recruitment consulting and clinical psychology settings. Together, these experiences have given me a well-rounded understanding of how people think, what motivates them, and how organisations can better support and develop their workforce.

My earlier career leading cross-functional marketing teams, managing complex data-driven projects, and advising senior stakeholders has sharpened my ability to communicate with clarity, influence without authority, and deliver under pressure, capabilities considerrd equally critical in an HR advisory context. The thread running through every role is a genuine curiosity about human behaviour and a commitment to building workplaces where people and organisations thrive together. An HR Advisor role at FTI represents the natural convergence of these experiences, an opportunity to apply psychological rigour, operational credibility, and strategic thinking in service of a people agenda that genuinely matters.

Overview

4
4
years of professional experience
12
12
years of post-secondary education

Work history

HR Associate II

FTI Consulting
London
2025.12 - Current
  • Facilitated HR operational support within a professional services environment.
  • Assisted with the employee lifecycle including onboarding, contractual changes, and leaver processing.
  • Acted as a point of contact for HR queries, helping employees and stakeholders with people processes and policies.
  • Maintained employee records in global HR systems, ensuring data integrity and confidentiality.
  • Coordinated onboarding and recruitment administration, including pre-employment checks.
  • Supported HR reporting and audits, contributing to performance management initiatives.
  • Participated in HR projects and process improvements to enhance clarity and efficiency.

Recruitment Consultant

Ribbons and Reeves
London
2025.06 - 2025.10
  • Managed the full candidate journey from attraction and interview to onboarding mirroring core HR processes around recruitment, employee engagement, and development.
  • Conducted behavioural interviews to assess candidate strengths, motivations, and alignment with organisational values and culture.
  • Maintained and analysed candidate pipeline data to support workforce planning and enhance recruitment strategy.
  • Enhanced candidate database by actively reaching out to prospective talent on professional networking platforms.
  • Managed relationships with hiring managers to understand their recruitment needs and timelines.
  • Collaborated closely with other consultants within the agency for meeting larger client demands.
  • Investigated and documented workplace grievances to eliminate future incidents.
  • Implemented improved staff development initiatives for maximised employee retention.

Assistant Psychologist

SAGE Psychology
London
2024.09 - 2025.03
  • Assisted in psychological assessments and intervention planning for children and adolescents with complex needs including ASD, ADHD, and trauma histories.
  • Administered cognitive and behavioural questionnaires under supervision, such as SDQ, WISC-V, and BASC-3.
  • Helped prepare therapy session documentation and clinical notes.
  • Supported psychoeducation workshops for families and carers.
  • Contributed to weekly multidisciplinary case discussions and reflective practice groups.
  • Gained practical experience of ethical practice, safeguarding protocols, and applied psychological frameworks in a clinical setting.

Digital Marketing Executive

Capital and Regional
London
2022.03 - 2024.09
  • Led the company-wide digital marketing strategy, aligning national campaigns with centre-specific goals and behavioural insight.
  • Managed and mentored local marketing managers across 7+ UK retail centres, ensuring cohesion and strategic alignment across teams.
  • Oversaw B2B communication channels including LinkedIn and corporate newsletters, targeting investor and stakeholder engagement.
  • Produced, analysed and interpreted monthly performance data reports across all centres to identify emerging patterns in shopper behaviour.
  • Launched and delivered multi-channel marketing campaigns tailored to diverse community demographics and footfall trends.
  • Collaborated with leasing, PR, and property teams to support major CAPEX investments, ensuring campaigns met both brand and financial objectives.
  • Spearheaded internal research projects to optimise digital user journeys and improve community engagement strategies.
  • Played a key role in developing shareholder presentations, translating complex performance data into accessible and visually engaging reports.
  • Applied consumer psychology and marketing intelligence techniques to refine targeting, tone, and channel strategy.
  • Frequently worked under high-pressure deadlines, balancing long-term brand planning with real-time responsiveness to centre-level needs.

Education

Master of Science - Psychology

Birkbeck, University of London
City of london
2024.09 - 2025.08

Bachelor of Arts - Psychology

The University of Queensland
Australia
2018.02 - 2021.11

Bachelor of Science - Business Management

The University of Queensland
Australia
2018.02 - 2021.11

IEB Certificate -

St Mary’s DSG Kloof
South Africa
2014.01 - 2017.12

Skills

  • Professional counselling
  • Leading workplace investigations
  • Employee engagement
  • Strong verbal communication
  • Performing audits
  • On-Boarding process management
  • HR policy formulation
  • Training and Development
  • Organisational behaviour understanding
  • SPSS statistical software
  • Strategic planning
  • Microsoft dynamics 365 proficiency
  • Conflict management

Additional Experience

July 2025 – Current

Committee Member| BPS London

· Contribute to strategic discussions on advancing psychological research, education, and ethical practice within the UK.

· Collaborate with fellow committee members to organise academic events, CPD workshops, and networking opportunities for psychology students and early-career professionals.

· Support initiatives aimed at increasing accessibility and diversity within the field of psychology.

· Stay informed on emerging research and developments across clinical, educational, and social psychology domains.

February 2020 – November 2021

Business Strategist | NEWISH Communications, Brisbane

· Collaborated with a multidisciplinary team to deliver creative marketing strategies to real-world clients.

· Participated in leadership development and client research projects supported by the University of Queensland.

July 2017 – November 2021

QUEST Executive (Student Society) | The University of Queensland

· Oversaw events for a 1000+ member student community.

· Organised social and cultural programmes to support international students.

· Developed team leadership, cultural awareness, and operational management skills.

Timeline

HR Associate II

FTI Consulting
2025.12 - Current

Recruitment Consultant

Ribbons and Reeves
2025.06 - 2025.10

Assistant Psychologist

SAGE Psychology
2024.09 - 2025.03

Master of Science - Psychology

Birkbeck, University of London
2024.09 - 2025.08

Digital Marketing Executive

Capital and Regional
2022.03 - 2024.09

Bachelor of Arts - Psychology

The University of Queensland
2018.02 - 2021.11

Bachelor of Science - Business Management

The University of Queensland
2018.02 - 2021.11

IEB Certificate -

St Mary’s DSG Kloof
2014.01 - 2017.12
Amy Kassner