Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Amy Johnson

Colchester,Essex

Summary

Versatile professional with expertise in customer service, hospitality, and aquatic safety. Demonstrates proficiency in handling complaints procedures, silver service techniques, and restaurant equipment usage while maintaining a positive demeanour and adapting to diverse customer preferences. Skilled in child safeguarding training, advanced swimming techniques, and aquatic safety awareness, ensuring ethical conduct and responsible behaviour enforcement. Recognised for reliability, patience, composure, and delivering constructive feedback to foster a safe and welcoming environment. Committed to upholding high standards of service and safety while pursuing opportunities to further enhance professional skills. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.Motivated Waiter enthusiastic about leveraging 3 years of service experience to take on new long-term position. Superior skills in managing conflicts and maintaining open communication between dining room and kitchen.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Restaurant waiter

Potters Leisure Resort
Maldon, Essex
06.2022 - Current
  • Navigated busy dinner rushes without compromising quality of service.
  • Conducted inventory checks regularly to maintain stock levels.
  • Ensured cleanliness and organisation of assigned tables for a comfortable environment.
  • Worked effectively under pressure during peak hours, ensuring timely services.
  • Assisted in the resolution of customer complaints, contributing to a peaceful atmosphere.
  • Honed multitasking abilities whilst juggling multiple tables simultaneously.
  • Participated in team training sessions, enhancing overall performance level.
  • Dealt efficiently with unexpected situations like food allergies or special requests.
  • Demonstrated excellent communication skills whilst taking orders from guests.
  • Collaborated with kitchen staff for seamless order delivery.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Performed closing duties including cleaning and preparing tables for next day's service.
  • Became a NSC (New Starter Champion) after one year of work, helping train new employees to full ability showing friendliness, efficiency, multitasking, communication skills and that have been trusted within me with a certain level of responsibility. I oversee these new employees until they are confident and competent enough on be independent, acting as a role model and friend they can go too with any issues.

Assistant swimming teacher

Colchester swimming and water polo club
Colchester, Essex
07.2022 - 08.2024
  • Improved learner confidence levels via gradual exposure to deeper water sections.
  • Ensured safety of swimmers during lessons by vigilantly observing pool activities.
  • Facilitated skill acquisition through regular practice drills and targeted feedback.
  • Developed engaging drills to enhance swimmer endurance and technique.
  • Provided clear instructions to learners, optimising understanding and compliance.
  • Enhanced students' swimming techniques by demonstrating correct stroke forms.
  • Demonstrated high level of patience whilst dealing with challenging situations or individuals as all swimmers were ages of 6-12.
  • Adapted teaching style to meet individual needs of students, fostering a supportive learning environment.
  • Created safe, fun environments to improve swimmer engagement whilst maintaining safety.
  • Followed all child safety measures related to pool and water hazards.
  • Promoted positive behaviour amongst pupils through effective discipline strategies.

Education

A-Levels - Geography, Business and Psychology

The Sixth Form Colchester
Colchester, Essex
09.2022 - 05.2024

GCSEs -

Thomas Lord Audley School
Colchester, Essex
09.2017 - 06.2022

Skills

  • Handling complaints procedure
  • Silver service proficiency
  • Restaurant equipment usage
  • Positive demeanour
  • Patience and composure
  • Adapting to customer preferences
  • Carrying multiple plates
  • Menu memorisation
  • Food and beverage knowledge
  • Track record of reliability
  • Responsible behaviour enforcement
  • Child safeguarding training
  • Advanced swimming technique proficiency
  • Patience and endurance
  • Child-Friendly communication
  • Constructive feedback delivery
  • Aquatic safety awareness
  • Ethical conduct
  • Responsibility taking

Affiliations

  • swimming
  • racket sports
  • gym
  • socialising with friends and family

Accomplishments

    top 10 in the county of essex for swimming events

    regional level in swimming

    happiness award at potters resorts awards evening

Certification

ASA level 1 swim teaching assistant

References

References available upon request.

Timeline

A-Levels - Geography, Business and Psychology

The Sixth Form Colchester
09.2022 - 05.2024

Assistant swimming teacher

Colchester swimming and water polo club
07.2022 - 08.2024

Restaurant waiter

Potters Leisure Resort
06.2022 - Current

GCSEs -

Thomas Lord Audley School
09.2017 - 06.2022

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Amy Johnson