Casey MacGregor
Edinburgh,Midlothian
Summary
I'm an infinitely curious person, very active and loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
I do professional acting/theatre in my free time as well as maintain a healthy lifestyle, I often go rock-climbing, do Muay Thai as a hobby, dabble in yoga and attend the gym 3-4 times a week, I also love tabletop/board games and have a passion for computers and enjoy meeting people from all walks of life.
Overview
8
8
years of professional experience
Work history
Client services administrator
Nuffield Health
Edinburgh, Midlothian
2023.03 - Current
- Delivered first class inbound and outbound customer service by employing outstanding active listening skills, detailed product knowledge and call handling expertise.
- Clearly translated detailed product knowledge to offer customers optimal solutions to membership and technical issues.
- Improved client response time by 50% by streamlining relevant systems.
- Prepared necessary forms to complete transactions.
- Completed thorough documentation in Excel for each enquiry and general business statistics.
- Handled in-person, email and mailed correspondence.
Team Leader - Housekeeping
Cheval Residences Edinburgh
2021.08 - 2023.03
- Brought forth excellent time management and multitasking skills
- Worked in collaboration with other team members to achieve success
- Demonstrated great fitness, an ability to orchestrate teams on the fly and become a reliable mentor to the team
- After lock-down, I felt as though I needed work that was more physically demanding to expand my CV, Cheval has given me the chance to prove I am capable of working under heavy stress and raising group morale
- Now that
- I have been here for almost 2 years, I am looking to start a more permanent potential career in other areas of work.
Supervisor
Yotel Edinburgh
2019.06 - 2020.02
- Delivered inventory reports to my manager in a timely fashion each and every week
- Worked on both
- Food/Beverage and Reception areas to coordinate team efforts evenly
- I was one of the first to be hired by Yotel during their development into Edinburgh, as such, I worked with the team before the location had opened to the public and supervised several areas during my time there, unfortunately they had to let the majority of staff go during the COVID-19 pandemic in 2020.
Food and Beverage Assistant
Intercontinental Edinburgh
2017.03 - 2018.06
- Worked to provide customers with the highest quality food, beverage, and service experience
- Recorded food and drink orders and worked to meet customer requests. Stored food properly and maintained proper temperatures and conditions as needed
- My time at Intercontinental began at the start of my job search, I had limited experience but found the work to be overall enjoyable
- Eventually I decided to leave to pursue higher education.
Housekeeper
West End Hotels
Edinburgh
2016.05 - 2016.08
- Organized and prioritized work to complete rooms in a timely, efficient manner and served as a friendly, hardworking, and punctual employee
- I began working for West End Hotels during the summer for a bit of extra money while I was still fresh out of high school, it was a temporary job and once I had served over the busy period, they no longer needed me to cover for shifts.
Education
Level 2 Art and Design -
UAL Edinburgh
Food Health and Safety
General/Advanced Training
EdinburghFire Safety
General/Advanced Training
Pool Responder/Lifeguard
General/Advanced Training
First Aid Responder
General/Advanced Training
TEFL Level 5 Certificate, TEFL Edinburgh - undefined
2021
Skills
- Quality Assurance and Control
- Complaint resolution
- Administrative support
- Employee management
- Background in Computer Support
- Cash handling
- Account management
- Customer service
- Customer relations
Languages
English
Native
Chinese (Mandarin)
Beginner
Japanese
Intermediate
Timeline
Client services administrator
Nuffield Health
2023.03 - Current
Team Leader - Housekeeping
Cheval Residences Edinburgh
2021.08 - 2023.03
Supervisor
Yotel Edinburgh
2019.06 - 2020.02
Food and Beverage Assistant
Intercontinental Edinburgh
2017.03 - 2018.06
Housekeeper
West End Hotels
2016.05 - 2016.08
Level 2 Art and Design -
UAL Edinburgh
Food Health and Safety
General/Advanced Training
Fire Safety
General/Advanced Training
Pool Responder/Lifeguard
General/Advanced Training
First Aid Responder
General/Advanced Training