Amy Glover

· Collect and monitor attendance and assessment data for Children in Care.

· Escalate safeguarding concerns to Local Authorities.

· Manage onboarding/offboarding of schools and run missing mark/exclusion reports.

· Produce analytical reports using Excel, bespoke CMS systems along with coordinating and assigning the team's workload daily

· Ensure full GDPR compliance when handling sensitive child data.

Assisting in the development of IT Inventory System, and the Service Desk call logging software • Responding to helpdesk request for assistance in person, via telephone and email keeping within specified time frames (SLAs) • Logging all Service Desk queries ensuring resolutions are documented appropriately • Diagnosing and resolving software issues using any available information resource, escalating and referring where necessary • Ensuring that processes and procedures are in place and operating effectively to manage protectively marked documents and information/communications which are deemed to be sensitive • Unlocking of user accounts ensuring security has been passed • Knowledgeable and aware of the national, local policies and strategies with regard to race relations, equal opportunities, and disability awareness and anti-bullying • Transferring of participants records from old locations to new • Handling phone calls and emails confidently ensuring all processes and procedures have been used Responsible for the creation, implementation and ongoing operation of processes to verify and chal lenge charges billed to the NOMS CFO Business unit by the external ICT provider (HP) • Management of NOMS CFO ICT assets (laptops, desktops and phones), maintaining inventories, reconciling charges and ensuring assets are issued and re-called efficiently • Responsible for ensuring the Helpdesk Team achieves its key performance indicator of responding to email requests within the 4 hours • Reviewing and approving applications from external Caseworkers to re-open closed cases

Dealing with new business and processing all end of year PAYE TAX forms • Communicating with customers via the telephone and also face to face on the revenues reception • Working from a work management system ensuring accuracy at all time • Resolving individuals’ tax related issues

Managing administration and maintaining the internal information systems Oct 2002 – Nov 2003 • Maintaining effective working relationships with internal and external contacts and all levels • Working with highly confidential, high-priority information, within tight deadline • Liaising with staff on a daily basis resolving queries as required • Improving procedures including developing new systems which enable time saving for the depart ment

Inputting data onto the internal information systems ensuring all details keyed in on time and accu rately • Gathering statistical and company information • Working with highly confidential information • Working within allocated deadlines • Effective communications with external companies and internal departments