Amy Ferguson

Developed comprehensive business plans for Boma Cattery Ltd and RISE Canine Hydrotherapy & Rehab.

• Project-managed construction of two cattery blocks, ensuring compliance with all regulations.
• Conducted risk assessments to maintain high standards in safety and welfare across both businesses.
• Implemented automated financial processes with QuickBooks, enhancing invoicing accuracy.
• Analysed market trends and competitor activity to refine strategy and service offerings.
• Delivered exceptional service by training staff and embedding standard operating procedures.
• Oversaw operational functions including budgeting, payroll, and stock control for both centres.
• Introduced flexible work arrangements, achieving zero staff turnover during operations.

• Delivered high-quality nursing care to a diverse range of animals.
• Assisted veterinarians during surgical procedures and diagnostic examinations.
• Administered medications and provided post-operative care to ensure recovery.
• Maintained accurate medical records and documentation for each patient.

• Supported 12 veterinary clinics in operational management.
• Onboarded locums, ensuring compliance with IR35 and verifying right to work documents.
• Produced and maintained clinical staff rotas across the region.
• Managed absence reporting, ensuring adherence to absence policy triggers.
• Travelled to practices as required for operational support.
• Oversaw annual leave bookings and managed bank holiday rota for the division.
• Collaborated with Regional Operations Director to maintain accurate records of starters and leavers in Quinyx.
• Addressed day-to-day queries related to Quinyx and rotas via phone or email.

• Delivered high standards of medical and nursing care for routine and emergency cases.
• Administered preventative and critical veterinary care to diverse species, including farm animals.
• Maximised veterinarian productivity by assisting with surgical preparation procedures.
• Performed routine laboratory tests, including urinalysis, cytology, and worm egg counts.
• Maintained complete and accurate medical records in Robovet to ensure continuity of care.
• Provided animal healthcare advice to pet owners and farm clients.
• Managed internal and external referrals, ensuring follow-up care for returning patients.
• Supported a team of 12-15 veterinarians and 15 RVNs in a busy hospital environment.

Working in a busy mixed practice environment