Amy Dabner
Hedge End,Hampshire
Summary
Experienced and dedicated waitress and supervisor with a strong background in managing a busy bar and restaurant. Skilled in working under pressure to oversee daily operations and customer service with a warm and approachable attitude and a keen eye for detail. Thrives in fast paced environments and have the ability to balance multiple tasks whilst maintaining a positive environment for customers and staff. Known for taking a proactive approach to work, learning new knowledge and skills and creating memorable experiences for customers. As well as being a hard and flexible worker, I bring enthusiasm, energy and genuine devotion to every shift.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Team leader supervisor
Greene King
Hedge End, Hampshire
08.2022 - Current
- Successfully run and managed a pub and restaurant independently, overseeing daily operations, customer service and staff management.
- Encouraged open communication, fostering a positive work culture among colleagues.
- Handled customer complaints promptly and professionally, helping to maintain the restaurant's positive reputation.
- Enjoy welcoming new and recurring customers and forming connections that help to foster a loyal and comfortable atmosphere.
- Maintained high standards of customer service by training and supporting new waitstaff at all times.
- Maintained a clean and organised bar, enhancing customer satisfaction and cleanliness.
- Handled cash and card transactions securely.
- Adapted quickly to changes, maintaining efficiency under pressure.
- Able to follow instructions efficiently, but also demonstrate a proactive approach to different tasks and problem-solving.
Education
GCSEs - Grades 5-8, including Maths and English
Wildern Secondary School
Hedge End, Hampshire 09.2017 - 06.2022
Skills
- Excellent customer service
- Communication
- Honesty and approachability
- Effective teamwork and management
- Proactive work ethic
- Multitasking
- Ability to use a till and handle cash
- Fast and eager learner
Affiliations
- Social events
- Cooking
- Sunny dog walks
References
References available upon request.
Timeline
Team leader supervisor
Greene King
08.2022 - Current
GCSEs - Grades 5-8, including Maths and English
Wildern Secondary School
09.2017 - 06.2022
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