Summary
Overview
Work history
Education
Skills
Languages
Custom
Personal Information
Affiliations
Accomplishments
Certification
Timeline
Generic

Amy Brown

Watford

Summary

Dedicated and compassionate Psychology student with hands-on experience in healthcare assistance and youth development. Passionate about supporting individuals’ mental and physical well-being, with a strong background in providing personal care, emotional support, and promoting independence for vulnerable individuals. Experienced in working with children and young people in a dynamic sports camp environment, fostering teamwork, confidence, and personal growth. Skilled in communication, behavior management, and holistic care approaches, with a deep understanding of psychological principles applied in both healthcare and youth settings. Seeking to leverage my knowledge and practical experience in a role that enhances individuals’ well-being and development.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Health care assistant

Homecarers
Liverpool
10.2024 - Current
  • Assisted clients with daily personal care needs, ensuring dignity and comfort.
  • Supported clients with mobility, transfers, and use of mobility aids.
  • Administered or reminded clients of medication in line with care plans.
  • Prepared nutritious meals and assisted with feeding when necessary.
  • Provided companionship and emotional reassurance to reduce isolation.
  • Performed light household duties, including laundry and tidying.
  • Observed and documented health changes, reporting concerns to senior staff.
  • Assisted clients with dementia and palliative care needs with sensitivity and professionalism.
  • Ensured client safeguarding and adhered to all health and safety protocols.
  • Assisted with transportation to appointments and supported engagement in community activities.

Youth Sports Camp Coach

LPS Coaching
Watford
06.2022 - Current
  • Communicated effectively with campers, parents, and staff to ensure a successful summer camp experience
  • Organized and led a variety of camp activities, including sports, arts & crafts, and nature hikes
  • Incorporated educational activities into camp programming, allowing campers to practice and improve academic skills
  • Experience with children aged 4-12 in teaching sports skills and general skills
  • Mentored children, building their confidence and helping them become better team players

Runner

Topgolf
Watford
11.2023 - 09.2024
  • Interacting with customers ensuring their food and beverages are to a high quality
  • Served as a friendly, hardworking, and punctual employee
  • Organized and prioritized food and beverage orders to ensure customers receive them in a timely, efficient manner
  • Effectively multi tasked and prioritized Orders according to need
  • Keep the whole venue clean at all times to ensure high standards of hygiene
  • Worked to support other restaurant staff to ensure the highest level of service
  • Worked as a flexible server during overflow periods
  • Adhered all health and safety standards to promote wellness and the most enjoyable dining experiences possible
  • Adhered to all company rules and guidelines
  • Accurately recorded orders and notified chefs of any dietary restrictions

Kiosk Assistant

Liverpool FC
Liverpool
01.2023 - 01.2024
  • Greeted customers in a friendly and professional manner
  • Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
  • Resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals
  • Demonstrated excellent multitasking abilities, managing a high-volume of orders and customer service tasks during peak hours
  • Maintained a professional, friendly attitude and appearance at all times, resulting in repeat customers and positive feedback from management

Volunteering

Watford General Hospital
Watford
01.2022 - 08.2023
  • Completed cleaning projects on time, maintaining customer satisfaction and loyalty
  • Conducted in-depth quality inspections to meet stringent quality standards
  • Followed sanitisation, health and hygiene regulations
  • Kept cleaning supplies well-stocked by conducting regular item counts and ordering replacements in advance
  • Giving refreshments to patients and patients families on wards
  • Helping with meal times on wards
  • Delivering stock items and PPE to wards
  • Delivering gifts and personal items from family and friends to patients on wards

Waitress

Grimsdyke Golf Club
Harrow
05.2021 - 10.2022
  • Delivered exceptional, friendly and fast service to up to multiple tables per shift
  • Resolved problems promptly and escalated larger concerns to management
  • Maintained neat personal appearance
  • Stocked and maintained silverware, linens and condiments
  • Cleaned and organised host stand and buffet area
  • Maintained safe food handling standards at all times
  • Sent orders to kitchen within minutes of table service, creating seamless workflow
  • Maintaining COVID regulations throughout to ensure safety of customer and my other colleagues
  • Reset tables with spotless service ware routinely
  • Maintained bar, front-of-house and, creating clean, safe environment for staff and customers
  • Transported all dirty tableware from dining room to dishwashing area for proper cleaning
  • Prepared buffet and salad bar for dinner service
  • Processed cash, credit card and voucher payments
  • Delivered exceptional, friendly and fast service
  • Oversaw bar inventory, restocked supplies and placed orders
  • Recorded orders and partnered with team members to serve food and beverages
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays
  • Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
  • Delivered exceptional, friendly and fast service to up to multiple tables per shift
  • Sent orders to kitchen within minutes of table service, creating seamless workflow
  • Served each guest with sincere, positive, pleasant and enthusiastic attitude
  • Maintained bar, front-of-house whilst creating clean, safe environment for staff and customers
  • Handled cash and card to ensure customer was charged at a fair rate

Education

Undergraduate degree - Psychology

University of Liverpool
Liverpool
09.2023 -

A-Levels -

Joan of Arc school
Rickmansworth, Hertfordshire
09.2021 - 05.2023

GCSE -

Joan of Arc School
Rickmansworth, Hertfordshire
09.2016 - 05.2021

Skills

  • Clinical knowledge
  • Personal care tasks
  • Mobility assistance
  • Patient care
  • Safeguarding
  • Good communication skills
  • Collaborative teamwork
  • Caring and supportive manner

Languages

English

Custom

  • Football
  • Gaelic
  • Socialising with Friends

Personal Information

Gender: Female

Affiliations

  • Sport and Exercise
  • Socialising

Accomplishments

  • Student President of Secondary School
  • Social Secretary of Women's Football Club

Certification

Care Certificate

Timeline

Health care assistant

Homecarers
10.2024 - Current

Runner

Topgolf
11.2023 - 09.2024

Undergraduate degree - Psychology

University of Liverpool
09.2023 -

Kiosk Assistant

Liverpool FC
01.2023 - 01.2024

Youth Sports Camp Coach

LPS Coaching
06.2022 - Current

Volunteering

Watford General Hospital
01.2022 - 08.2023

A-Levels -

Joan of Arc school
09.2021 - 05.2023

Waitress

Grimsdyke Golf Club
05.2021 - 10.2022

GCSE -

Joan of Arc School
09.2016 - 05.2021

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Amy Brown