Amy Bentham
Bedford,Oakley
Summary
Organised Duty Manager proficient in overseeing daily operations, ensuring customer satisfaction and managing staff. Skilled in conflict resolution, team leadership, and maintaining operational standards. Committed to enhancing efficiency and productivity within the workplace. Proven ability to adapt to changing circumstances and deliver consistent results, while managing a large and growing team. With a large sales-focused background I have been using my experience in my current role with the sales team to help grow and retain members
Overview
1
1
Certification
22
22
years of professional experience
Work History
Duty Manager/Cleaning Manager
Towers Health and Racquets Club
2023.02 - Current
- Overseeing daily operations, including opening and closing procedures, to ensure smooth running of the premises.
- Implementing Health and Safety protocols, conducting regular checks to safeguard both staff and members.
- Monitoring competitor activity, adapting sales tactics to maintain a competitive edge.
- Leading training sessions for new recruits on sales techniques and product knowledge to enhance team performance.
- Negotiating with suppliers to secure favourable terms and pricing, enhancing overall operational efficiency.
- Reviewing financial reports regularly, controlling expenses to stay within budget and maximise profitability.
- Manage and motivate large teams of staff to deliver against daily operational targets and customer service expectations.
- Optimise sales methods to best acquire, develop and retain members.
Amy's Childminding
Self Employed
2013.04 - 2023.01
- Ran my own Childminding business from home, registered by Ofsted as Outstanding on my first visit, less than 5% manage to achieve this.
- Maintained a safe and nurturing environment for children, adhering to health and safety guidelines.
- Maintained open and effective communication with parents, providing updates on children's wellbeing and progress.
- Assisted children with homework and educational projects to support their academic growth.
National Sales Manager
Stafford Bridge Doors
2009.01 - 2012.03
- Developed and implemented national sales strategies to achieve targets and expand market presence within the security door industry.
- Identified and pursued new business opportunities in untapped markets, expanding company reach and influence.
- Served as primary contact for key accounts, fostering relationships that enhanced customer loyalty.
- Created innovative marketing campaigns that significantly increased sales.
- Coordinated national trade shows and exhibitions, presenting products and services to potential clients and industry professionals.
Senior Field Sales Representative
The Times and Citizen Newspaper
2005.03 - 2008.12
- Generated sales by prospecting leads, cold calling, and successfully closing deals, contributing to overall revenue growth.
- Won Sales Representative of the Year in 2008 across the company.
- Maintained strong relationships with existing customers through consistent engagement and timely follow-up after sales.
- Collaborated with team members to exceed sales targets through shared strategies.
Education
A-Levels - Media, Geography, General Studies
Sharnbrook Upper School
Bedford2004-01
GCSEs - Dance, English Lit and Lang, Science double, Geography, Maths, PE, RE
Sharnbrook Upper School
Bedford2002-01
Skills
- Operations management
- Health and safety compliance
- Sales strategy
- Sales development
- Client development
- Customer management
- Staff training
Certification
- Level 1, 3 and 5 trained in Early Years.
- Level 1 and 2 trained in Safeguarding
- First aid at work trained, refreshed every year.
Timeline
Duty Manager/Cleaning Manager
Towers Health and Racquets Club
2023.02 - Current
Amy's Childminding
Self Employed
2013.04 - 2023.01
National Sales Manager
Stafford Bridge Doors
2009.01 - 2012.03
Senior Field Sales Representative
The Times and Citizen Newspaper
2005.03 - 2008.12
A-Levels - Media, Geography, General Studies
Sharnbrook Upper School
GCSEs - Dance, English Lit and Lang, Science double, Geography, Maths, PE, RE
Sharnbrook Upper School