Katie Francis
Dartford,Kent
Summary
A dedicated and highly organised administrative professional with proven experience in team support and operational management. Currently serving as a Team Support Manager at Marks & Spencer, I have completed Duty Manager training and contribute to the effective running of daily operations. My responsibilities include scheduling, timesheet management, and providing comprehensive administrative support across departments. I have also acted as a scribe during formal meetings, demonstrating accuracy, confidentiality, and attention to detail. I am confident in high-pressure environments, committed to clear communication, and take pride in delivering efficient and reliable support to both colleagues and senior management.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Team Support Manager/Duty Manager
Marks & Spencer
Bexleyheath, Bexley
04.2025 - Current
- Established an empathetic service culture, enhancing customer relations.
- Streamlined processes to increase operational efficacy.
- Achieved operational efficiency by implementing new support protocols.
- Facilitated inter-departmental communication, improving overall organisational effectiveness.
- Coordinated cross-departmental collaboration for improved workflow.
- Optimised resource allocation for increased profits.
- Boosted department efficiency by streamlining operational processes.
- Developed accurate sales forecasts for improved strategic planning.
- Enforced safety regulations to reduce workplace accidents.
- Identified growth opportunities through comprehensive market research.
- Cultivated strong relationships with clients to secure repeat business.
- Led performance reviews, identified areas for improvement.
- Managed team dynamics by implementing conflict resolution strategies.
- Facilitated staff training, resulting in better customer service.
- Maintained inventory control, reduced stock shortages.
- Identified areas of improvement through regular performance assessments of staff members.
- Coordinated staff schedules to maximise productivity.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Delivered excellent customer service through effective communication skills.
- Handled complaints professionally, leading to improved customer retention rates.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Enhanced team productivity for better project completion rates through effective schedule management.
- Facilitated internal communications with clear and concise memos and bulletins.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
Team Support Manager
Marks & Spencer
Greenhithe, Kent
10.2024 - 04.2025
- Oversaw daily store operations, ensuring smooth running at all times.
- Fostered a positive work environment, leading to increased employee satisfaction.
- Collaborated with senior management for strategic business development plans.
- Resolved customer complaints efficiently to maintain brand reputation.
- Conducted regular performance reviews with actionable feedback to improve employee performance.
- Managed inventory control procedures, reducing product wastage significantly.
- Implemented health and safety guidelines; ensured a safe workplace for all employees.
- Improved team efficiency by implementing new scheduling strategies.
- Developed and delivered staff training programmes for enhanced productivity.
- Assisted in recruiting process to ensure selection of highly skilled individuals.
- Coordinated teamwork tasks, resulting in improved project completion timescales.
- Built strong relationships with customers through exemplary service delivery,.
- Maintained quality standards within the organisation by enforcing strict compliance measures,.
Customer assistant
Marks & Spencer
Greenhithe, Kent
11.2023 - 10.2024
- Offered advice on product selection for enhanced levels of support and service.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Carried out activities in line with work schedule.
- Complied with health and safety regulations during operation of equipment.
Crew Member
Five Guys
Dartford, Greenhithe
11.2021 - 11.2023
- Acted as a team player by helping colleagues finish their tasks.
- Maximised restaurant cleanliness and accessibility.
- Prepared ingredients before the busy period based on expected customer levels.
- Grilled meats for the correct time to reach safe internal temperatures.
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
- Trained in food safety and hygiene practices.
- Prepared food and beverages within target timeframes.
- Flexible took on various roles to support workflow.
- Attended customers with friendly and accurate service.
Education
GCSEs - English, Maths, Science, Music, History, French
Dartford science technology college
Dartford 09.2016 - 05.2021
Extended Diploma Level 3 Music Technology - Audio/Sound Engineering + Production
North Kent College
Dartford, Kent 09.2021 - 06.2023
Level 4 Professional Diploma - Music creativity performance & production
North Kent College
Dartford 09.2023 - 06.2024
Skills
- Complaint handling
- Store merchandise stock
- Customer advising
- Cash drawer management
- Service knowledge
- Payment processing
- Cash register operations
- Cash counting machine operations
- Customer direction
- Money management
- Team player
- Keen problem solver
- Customer care
- Customer service
- Staff education and training
- Complaint resolution
- Product knowledge
- Promotions
- Order accuracy
- Closing procedures
- Counter sales
- Restaurant equipment maintenance
- Network administration understanding
- Knowledge of hr practices
- Discretion and confidentiality
- Project management software experience
- Advanced typing speed
- Virtual communication
- Customer relationship management systems
- Microsoft office suite proficiency
- Attention to Detail
- Order processing
- Project Management
- Operations management
- Database management
- Strategic decision-making
- Highly organised
- Results-driven
- Event planning
- Telephone etiquette
Timeline
Team Support Manager/Duty Manager
Marks & Spencer
04.2025 - Current
Team Support Manager
Marks & Spencer
10.2024 - 04.2025
Customer assistant
Marks & Spencer
11.2023 - 10.2024
Level 4 Professional Diploma - Music creativity performance & production
North Kent College
09.2023 - 06.2024
Crew Member
Five Guys
11.2021 - 11.2023
Extended Diploma Level 3 Music Technology - Audio/Sound Engineering + Production
North Kent College
09.2021 - 06.2023
GCSEs - English, Maths, Science, Music, History, French
Dartford science technology college
09.2016 - 05.2021
Similar Profiles
Aniekeme EkanemAniekeme Ekanem
Customer assistant at Marks & Spencer FoodhallCustomer assistant at Marks & Spencer Foodhall
LYNNE McGRAILLYNNE McGRAIL
Customer Assistant (Temporary Summer Contract) at Marks & SpencerCustomer Assistant (Temporary Summer Contract) at Marks & Spencer
Aden HalfordAden Halford
Customer Assistant at Marks & SpencerCustomer Assistant at Marks & Spencer
Rhys LlewellynRhys Llewellyn
Team Manager at Marks & SpencerTeam Manager at Marks & Spencer
Fawaz OsinubosiFawaz Osinubosi
Insight programme at Bright NetworkInsight programme at Bright Network