
Results-driven Retail Manager with extensive experience within a premium automotive retail environment at Sytner BMW. Proven track record of leading high-performing sales teams, maximising vehicle and finance profitability, delivering exceptional customer experiences, and maintaining the highest standards of compliance and operational excellence. Passionate about developing people, building last customer relationships, self-generating sales, and driving success. Seeking to leverage leadership experience and premium automotive expertise within Porsche Centre operations.
Strong track record of developing, coaching, and motivating high-performing teams.
Consistently exceeded departmental finance and profitability targets each quarter.
Increased finance penetration and product sales by enhancing customer engagement strategies.
Achieved high customer satisfaction and repeat business through strategic management and targeted campaigns.
Advocated for luxury automotive retail and premium brand representation, fostering brand loyalty and customer trust.
Managed F&I performance and reports to maximise productivity.
Recognised for outstanding performance, skills, and passion for the brand within six months of joining BMW in a Sales role, which led to my promotion to Business Manager.
Progressed from trainee sales executive to top-performing executive within six months, delivering record-breaking new vehicle sales during March and September, achieving high profitability and outstanding product sales.
JJust 18 months into my career, I achieved the highest product penetration performance within the group, earning a reward trip to London and an exclusive white-water rafting experience alongside Olympic gold medallists.
Hardworking & motivated to be the best
Customer Retention & Loyalty
Negotiation & Influencing
Both new & used vehicle operations
Process Improvement
Reliable and punctual
High Attention to detail
Problem solving
Coaching & mentoring
Team player