Amun Jama
London
Summary
Dynamic individual with extensive experience across social, health, hospitality, and retail industries. Expertise in delivering personalised care and exceptional service, fostering strong relationships with clients and customers. Proven ability to thrive in high-pressure situations while maintaining a focus on empathy and effective communication. Dedicated to ongoing development and achieving outstanding results.
Experienced Floor Supervisor with knack for team leadership and improving customer satisfaction. Led staff training initiatives that boosted service quality, resulting in noticeable customer feedback improvements. Known for maintaining high standards in store presentation and achieving operational targets.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work history
Floor supervisor
Beder Hotel
Hargeisa, Somaliland
2022.01 - 2026.01
- Managed training schedules to effectively resolve conflicts.
- Supervised room attendants and housekeeping personnel across assigned floors.
- Delegated daily cleaning responsibilities and organised work schedules.
- Conducted inspections of guest rooms, hallways, elevators, and public areas to uphold cleanliness standards.
- Guarantee rooms meet specified hotel quality benchmarks prior to guest check-in.
Room attendant
The Rubens at the Palace Hotel
London, City of London
2018.01 - 2020.01
- Enhanced guest satisfaction by ensuring timely management of room attendants.
- Achieved seamless housekeeping operations through diligent inventory monitoring.
- Facilitated smooth guest transitions by tracking arrivals and departures while fulfilling VIP needs.
- Streamlined room attendant scheduling to align with occupancy priorities.
Evening Floor Supervisor
Double Tree by Hilton
Leeds, Yorkshire
2013.01 - 2020.01
- Oversaw all operations within housekeeping department to ensure efficiency.
- Guaranteed exceptional cleanliness standards across all guest rooms.
- Coordinated with other departments to communicate changes in housekeeping processes.
- Handled lost property management and facilitated the items to guests promptly.
Assistant sales manager
Tusmo Shop
London, City of London
2009.01 - 2013.01
- Assisted team of sales associates by providing guidance and support to reach individual and collective sales targets.
- Encouraged teamwork and maintained a positive work environment to enhance performance standards.
- Supported development of sales strategies to boost revenue and profitability.
Sales Assistant Agent
Som Travel Agency
London, City of London
2002.01 - 2012.01
- Utilised consultative sales techniques to assist in closing luxury travel deals.
- Supported the building and management of a portfolio of loyal clients.
- Kept up to date with travel trends and destination knowledge.
- Prepared client travel packs, processed invoicing, and managed airline ticketing.
- Contributed to brochure production and updates for the website.
Education
BTEC Diploma - Travel and Tourism
West Thames College
London, UK 2010.01 - 2012.01
Hotel Front Office Certificate - Front Office Operators
Hammersmith & West London College
London, UK 2004.01 - 2005.01
BTEC Certificate - Computing level 2
Barking and Dagenham College
City of London 2020.01 - 2021.01
Skills
- Excellent Communication
- Customer Service
- Highly responsible and reliable
- Strong team player
- Multilingual
- Time management
- Interpersonal communication
- IT Skills
- Basic comprehension of website designer
- Installing and configuring computer hardware, software and system
- Basic knowledge of cyber security
Timeline
Floor supervisor
Beder Hotel
2022.01 - 2026.01
BTEC Certificate - Computing level 2
Barking and Dagenham College
2020.01 - 2021.01
Room attendant
The Rubens at the Palace Hotel
2018.01 - 2020.01
Evening Floor Supervisor
Double Tree by Hilton
2013.01 - 2020.01
BTEC Diploma - Travel and Tourism
West Thames College
2010.01 - 2012.01
Assistant sales manager
Tusmo Shop
2009.01 - 2013.01
Hotel Front Office Certificate - Front Office Operators
Hammersmith & West London College
2004.01 - 2005.01
Sales Assistant Agent
Som Travel Agency
2002.01 - 2012.01