Amricha Natvarlal Pancha Varijilal

· Consolidate and report the contracts status (term, value, amortization of advances, and adherence to measurements)

· Consolidate and report contract management indicators

· Consolidate and report contracts non-conformities

· Consolidate and report the non-conformities of the documentary inspections of the contracts

· Consolidate and monitor the demands of the operational areas, assessing the need for new hires

· Support the managers in the elaboration of the technical specification for the hiring

· Coordinate the implementation of the kickoff meeting process

· Conduct field and documentary inspections and follow-up meetings

· Support managers in the preparation of notifications, in the calculation of fines and glosses to be applied to suppliers, verifying adherence to the provisions in contract

· Monitor and make the diagnosis of contracts

· Use PDCA method for analyze and solve problems

· Carry out the service or material measurement in the SAP system by checking the measurement report form, the calculation memory and evidence of service execution

· Prepare purchase requisitions and follow the process until hiring

Responsabilities:

· Manage all operations and other activities of the branch

· Monitor the branch operations to assure that the clients are efficiently and timely served to maximize the transactions volume and the client’s satisfaction, keeping simultaneously a minimum risk to the Bank

· Supervise the work, the team of banking assistants and other professionals

· Raising fixed deposits and elaboration of customer visit reports

Operational Control:

· Authorize systematically all deposits, withdraws and till transfers

· Control and maintain the ATMs functioning

· Check the daily teller and vault journal

· Authorize systematically internal and domestic transfers

· Check and Authorize systematically account opening

· Authorize systematically cheques and debit cards requisitions and withdraws

· Authorize systematically and control all fixed deposits

General administrative control and management:

· Attendance and holidays map control

· Assure the implementation and the following of rules and internal procedures

· Assure a high level of personal appearance and hygiene according to the bank rules

· Ensuring that the financials of the branch are under control and the branch adheres to the Know Your Customer (KYC) norm at all the time

· Develop and maintain efficient work relations with co-workers and other departments

· Maintain the portfolio of existing customers and manage the relationship, proving an excellent level of customer service

· Realize actions in a way to solve or help solving all client’s questions and doubts with courtesy and professionalism

· Effective customer service while maintaining the level of customer’s satisfaction

· Manage all treasury operations and making daily treasury maps

· Ensure reconciliations between treasury systems and bank statements

· Maintain the delivery the solicitation of debit cards and cheques registered for better control

· Make money transfer operations

· Processing payments to clients immediately and efficiently in cash keeping simultaneously a high level of satisfaction by clients

· ATM unloading and loading

· Account Opening and KYC filling

· Keep the workplace in order and organized

· Customer Services advisor-Realize actions in a way to solve or help solving all client´s questions and doubts with courtesy and professionalism.

· Data Entry

· Customer attendance

· Stock control

· Inventory

· Deal with suppliers

· Control all transactions

Develop and maintain efficient work relations with co-workers and other departments