Oana Sirbu

As part of the project delivery team, I provide end-to-end support in managing customer, consortium, and supplier contracts, ensuring the protection of contractual rights and risk mitigation. My responsibilities include:

Identifying and evaluating contractual risks and opportunities, ensuring full compliance with legal and regulatory requirements.

Collaborating with project management to define legal strategies and manage claim-related matters.

Maintaining accurate and timely documentation of contract-relevant events, changes, and potential claims.

Supporting the drafting, review, and negotiation of supplier contracts and legally significant communications.

Managing the claim and change order processes throughout the project lifecycle.

Assisting with contract condition monitoring, identifying potential claims, and preparing defenses against external claims.

Engaging in claim negotiations, pre-litigation discussions, and providing legal input on project-related matters.

Supporting Legal Counsel with the preparation of arguments and evidence for both contentious and non-contentious proceedings.

I contribute to creating robust contractual frameworks that support project success and minimize legal exposure.

• Execute day-to-day spot buying, including negotiation and supplier selection.
• Deliver sourcing results to contribute to saving targets while ensuring Service Level for - Operations and Support Functions.
• Support procurement automation by continuously seeking opportunities to increase catalog or contract coverage.
• Identify opportunities for spot buys reduction. (Bundling Opportunities)
• Handle purchase requisitions, place and follow up purchase orders

• Handling native language customer contacts, including responding to incoming phone calls and written correspondence.
• Delivering service excellence by efficiently problem-solving and positively reacting to customer situations in a professional, polite and clear manner.
• Meet standards in volume, quality, performance & attendance.
• Fully investigates the Customer’s requirements using specific systems and procedures.
• Understanding and resolving the customer request, or creating & agreeing action plans to lead to resolution.
• Accurate logging of all contacts and following up on action plans using a case management system.
• Where necessary liaising with business partners - i.e. Dealers, Field Managers and internal departments to develop service request resolutions & action plans.
• Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria.
• Performs other related duties, as assigned, flexibility towards work.
• Ensure compliance with company regulations with regards to Data Security and Protection Standards

• Technical support for DELL computers.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.

• Review Credit Applications and supporting documentation.
• Determine credit limits per company guidelines.
• Use a variety of tools to assist consumer.
• Communicate application decisions to customers and store personnel.
• Answer incoming calls to assist store personnel and customers.
• Submit credit applications for customers