Amjad Afzal

Established second company to enhance online sales of battery chargers, petrol generators, power inverters, and solar panel accessories.

Assisted customers with product and service inquiries.

• Managed customer orders and queries.
• Processed stock orders.
• Handled purchase orders and sales.

Established first company to facilitate online sales of power inverters and solar panel accessories.

Assisted customers with inquiries regarding products and services.

• Managed customer orders and queries.
• Processed stock orders.
• Handled purchase orders and sales.

• Delivered personalised service to each client, fostering trust and loyalty.
• Managed large volumes of incoming calls for efficient customer service operations.
• Enhanced customer satisfaction by promptly addressing queries and concerns.
• Achieved higher customer retention through consistent follow-ups and updates.

Disassembled and repaired sky set top boxes to ensure optimal performance.

Assisted in testing and repairing electronic cash registers for hospitality sector.

Responded to customer inquiries and provided technical support.

• Supported team efforts in maintaining service quality and improving customer satisfaction.
• Scheduled routine inspections to ensure optimal machine performance.
• Managed multiple time-sensitive tasks concurrently to meet deadlines.
• Oversaw spare parts inventory to facilitate prompt repairs.
• Conducted regular maintenance checks to reduce downtime caused by breakdowns.
• Diagnosed faults and delegated repair tasks to minimise equipment downtime.

Assisted in repairing avionics equipment to component level.

Supported testing of radios and navigational equipment prior to service deployment.

Responded to emergency call-outs as required.

• Complied strictly with aviation regulations whilst carrying out repair works, ensured compliance at all times.
• Tested various avionic systems to ensure optimal functionality.
• Utilised oscilloscopes, ammeters and ohmmeters to detect electrical functionality issues.
• Reassembled and tested repaired equipment to verify resolution.
• Operated soldering irons to join components to assemblies and circuit boards.

Identify and fix network faults remotely to maintain continuous service.

Support onsite engineers during diagnostic procedures to ensure swift issue resolution.

• Utilised advanced software tools for effective data analysis and report generation.