Amit Ahlawat
IT Support
oxford
Summary
TO LEVERAGE MY 5 YEARS OF IT SUPPORT EXPERIENCE, WITH A FOCUS ON TECH, FOR AN ORGANIZATION SEEKING A DEDICATED AND PUNCTUAL PROFESSION AL. I AIM TO CONTRIBUTE MY TROUBLESHOOTING SKILLS, DEVICE AND SOFTWARE INSTALLATION EXPERTISE, AND A STRONG WORK ETHIC TO ENHANCE OPERATIONAL EFFICIENCY AND PROVIDE RELIABLE IT SOLUTIONS. AS AN INDIAN PROFESSIONAL, I BRING A DIVERSE PERSPECTIVE AND A COMMITMENT TO DELIVERING EXCELLENCE IN THE IT SUPPORT DOMAIN Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SR.ASSOC INFRASTRUCTURE(IT SUPPORT)
SUTHERLAND GLOBAL
11.2023 - Current
- I have been working under NETAPP support project as L1 support in Sutherland global
- I am responsible for break fix cases on storage devices ticketing it, Providing resolution to the problem, Follow up over email and telephone
- Upgrading the element OS, Firm ware and security patches using command and interface also comes as one of my responsibilities
- Creating tickets on warnings and error generated by our monitoring system making a trouble shooting action plan
- Creating part requests and field support engineer requests making access tickets
- Making zoom calls for taking down clients' expansion requirement and laying of proposed plan to team
- Technologies involved SAN/NAS, SolidFire, NetApp, WINDOWS, AWS.
- Maintained client records to document assessment, treatment plans and progress.
SR. ADVISOR
CONCENTRIX
08.2022 - 04.2023
- I was working under comcast process one of the leading ISP in USA
- I was working on technical support desk where I use to provide technical help over phone call, email and chat
- Opening of new tickets after understanding the issue with connectivity, diagnosing it with the help of tools and providing first call resolutions
- Working with corporate and enterprise level client with leased line connection issues on P1 cases proving with action plan
- Remote setup of devices like printers, extenders, POS for clients
- Creating field support engineer visit and providing remote diagnoses.
IT Support Specialist
Girik Solutions Pvt. Ltd.
DELHI
03.2013 - 07.2020
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
Education
BBA -
NEFT UNIVERSITY
Skills
undefined
Certification
Certification in cloud & Devops
Timeline
SR.ASSOC INFRASTRUCTURE(IT SUPPORT)
SUTHERLAND GLOBAL
11.2023 - Current
Certification in cloud & Devops
07-2023
SR. ADVISOR
CONCENTRIX
08.2022 - 04.2023
IT Support Specialist
Girik Solutions Pvt. Ltd.
03.2013 - 07.2020
BBA -
NEFT UNIVERSITY
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