Sahaj Badhan
London,Kent
Summary
Experienced IT professional with extensive expertise in the Microsoft stack, including Office, Outlook, Teams, Exchange, Azure, Active Directory, Group Policy, Windows Server, and other Microsoft products. Proficient in SharePoint, Visio, Dynamics CRM, Salesforce, Power BI and Adobe. Demonstrates strong problem simplification skills and a solid understanding of networking protocols such as firewalls, routers and intrusion detection systems. Adept at stakeholder management and relations with a proven ability to multi-task and work autonomously while excelling in team collaboration. Skilled in applications troubleshooting (Coins, Total Mobile, DRS, Orchard), cybersecurity basics and JAVA proficiency. Familiar with the ITIL framework and possesses SQL knowledge.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Application Support Analyst
Bromford
Wolverhampton
09.2024 - 03.2025
- Responsible for configuration, support, and system administrating for applications including Microsoft Dynamics, TOTAL, TOTAL Mobile and ActiveH
- Project lead for Microsoft Dataverse storage reduction
- Develop test strategies, test plans, specifications for projects and drive user acceptance testing within the business
- Modifying stored procedures to adjust to business requirements
- Managing workflow through Devops and ITSM tool - Halo
- Conducting solution design activities and produced appropriate documentation
- User access to TOTAL and TOTAL Mobile
- Documenting user requirements for system enhancements
- Providing on-going 1st and 2nd line support to internal user
Transformation and ICT Graduate
Bromford
Wolverhampton
08.2022 - 08.2024
- Monitoring access management and organise relevant permissions for user accounts
- Managing workflow using ITSM Tools, Halo and Provance to facilitate the work associated with management and delivery of quality IT services
- Gaining technical experience with using remote support tools such as BeyondTrust, Remote Desktop and occasionally RDS
- Secondments in all IT teams including, Infrastructure, Business Applications, Data Analytics, Technical Support and Cyber Security
- Prioritise and manage internal IT issues, both ongoing and ad hoc
- Taking on projects from Cyber Security and Infrastructure
- Project lead for 'Asset Management' which involved building a system through Xensam to keep track of all hardware and software distribution
- This was built from scratch and I trained colleagues within the service desk on the functionality of this platform
Business Development Consultant
Citation Group
Wilmslow
08.2021 - 08.2022
- Appointment setting for Business Development Managers through contacting businesses to bring new clients on board
- Outbound Selling - talking to businesses about their Health and Safety and also discussing their Employment Law and HR
- Prepare sales presentations and pitches to potential clients
- Collaborating with the sales team to develop effective sales strategies
- Passing 4 week sales academy and learning the core values and techniques before starting the role as a Business Development Consultant
Sales Representative
Currys PC World
Crayford and Leicester
03.2017 - 08.2021
- Provided excellent customer service: Engaging with customer queries and offering advice on various products
- Handled cash and processing electronic payments by making sure each customer is charged for products correctly and applying discounts responsibly
- Attended multiple computing conferences and training workshops for new and upcoming products
- Supported the management team and working full time over peak and helped maintains tore standards in the busiest time of the year
- Recognised by head office for over-achieving targets and KPIs
Education
BSc (Hons) - Business Information Systems
University
09.2017 - 06.2021
IT - Business Studies, Media Studies
Erith School Sixth Form
Erith, Bexley 09.2015 - 05.2017
GCSE - Maths, English
Erith School
Erith, Bexley 09.2010 - 05.2015
Skills
- Microsoft stack
- Office
- Outlook
- Teams
- Exchange
- Azure
- Active Directory
- Group Policy
- Windows Server
- Microsoft Products
- SharePoint
- Visio
- Dynamics CRM
- Salesforce
- Power BI
- Adobe
- Problem simplification
- Networking protocols
- Firewalls
- Routers
- Intrusion detection systems
- Stakeholder management
- Multi-tasking
- Autonomous work
- Team collaboration
- Applications (Coins, Total, Total Mobile, DRS, Orchard)
- Cybersecurity basics
- JAVA proficiency
- Network security understanding
- ITIL framework familiarity
- Applications troubleshooting
- SQL knowledge
- Stakeholder relations
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Certification
- MB910 Dynamics 365 Fundamentals (CRM) Cert
- ITIL 4 Foundation Cert in IT Service Management
- PRINCE2 Foundation Cert
- CompTIA Security + (currently studying)
Timeline
Application Support Analyst
Bromford
09.2024 - 03.2025
Transformation and ICT Graduate
Bromford
08.2022 - 08.2024
Business Development Consultant
Citation Group
08.2021 - 08.2022
BSc (Hons) - Business Information Systems
University
09.2017 - 06.2021
Sales Representative
Currys PC World
03.2017 - 08.2021
IT - Business Studies, Media Studies
Erith School Sixth Form
09.2015 - 05.2017
GCSE - Maths, English
Erith School
09.2010 - 05.2015
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