AMISSAH MONEL
Byfleet,Surrey
Summary
Focused IT support professional with experience in user support and system troubleshooting within healthcare. Skilled in diagnosing technical issues, guiding users, and maintaining compliance with confidentiality standards. Knowledgeable in Microsoft Office and digital documentation systems, with a history of effective collaboration in multidisciplinary teams. Seeking entry-level IT Support or Helpdesk Analyst role to apply strong communication and analytical skills.
Overview
9
9
years of professional experience
Work History
Senior Care Assistant
Cinnamon Care Homes
02.2025 - Current
- Updated and maintained patient information in electronic systems to ensure data integrity
- Tracked and recorded changes in patient data using structured reporting procedures to uphold accuracy
- Monitored and verified system documentation accuracy, rectifying data errors as necessary
- Communicated with nurses and healthcare professionals using digital platforms
- Responded to urgent issues quickly and followed escalation protocols
Senior Care Lead
Kingsley Healthcare
08.2024 - Current
- Coordinated staff schedules and communicated operational updates, ensuring seamless workflow and team alignment
- Supported staff in utilising digital care software, resolving user issues to enhance service delivery
- Assisted colleagues with system navigation and documentation processes
- Maintained electronic patient records and ensured accurate system updates
- Documented incidents accurately and escalated technical or operational issues to improve response time and resolution
- Ensured data confidentiality and compliance when accessing sensitive information
Healthcare Assistant
Barchester Healthcare
08.2024 - 03.2025
- Applied structured documentation and reporting procedures to enhance information reliability
- Updated digital patient records to ensure accuracy and accessibility
- Used internal systems to log care activities and incidents
- Assisted team members in clarifying documentation processes for improved consistency
Health Care Assistant
Whiteley Homes Trust
Walton on Thames, Surrey
07.2023 - 08.2024
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Established trusting relationships with patients through continuous support and personalised care, enhancing their overall well-being.
- Documented care provided, maintaining accurate and current patient records to support ongoing treatment plans.
Warehouse Operative
Evri Parcelnet
06.2023 - 07.2023
- Processed and tracked packages through digital systems to ensure timely delivery
- Operated handheld scanning devices to enhance package tracking accuracy
- Identified and corrected tracking errors to maintain data integrity
- Utilised operational software to streamline daily tasks to maintain workflow accuracy
Sales Manager
Statefam Ventures (Ghana)
01.2018 - 01.2023
- Analysed sales data using Excel
- Managed customer database, ensuring accurate and up-to-date records for improved client engagement
- Resolved customer issues and complaints, contributing to a positive customer experience and retention
- Provided technical assistance to customers, facilitating effective use of company systems and enhancing user satisfaction
Education
NVQ Level 5 Management & Leadership -
12-2024
NVQ Level 3 Health & Social Care -
City & Guilds
12-2024
Care Certificate -
Skills for Care
12-2024
BSc Business Administration - Banking & Finance
University of Ghana
Skills
- Patient Care Coordination
- Care management software
- Electronic Health Records
- Clinical Documentation
- Care Incident Reporting
- Healthcare Compliance
- GDPR compliance
- Data accuracy
- Troubleshooting & Problem Solving
- Staff Training
- Communication with non-technical users
- Office 365 proficiency
- Excel data management
- Windows systems support
Custom Section
- Care management software & electronic record systems
- Microsoft Excel (data entry, tracking, reporting)
- Digital databases & record systems
- Handheld scanning devices & tracking systems
- Email and ticket-style communication
Websites, Portfolios and Profiles
(add later)
Timeline
Senior Care Assistant
Cinnamon Care Homes
02.2025 - Current
Senior Care Lead
Kingsley Healthcare
08.2024 - Current
Healthcare Assistant
Barchester Healthcare
08.2024 - 03.2025
Health Care Assistant
Whiteley Homes Trust
07.2023 - 08.2024
Warehouse Operative
Evri Parcelnet
06.2023 - 07.2023
Sales Manager
Statefam Ventures (Ghana)
01.2018 - 01.2023
NVQ Level 5 Management & Leadership -
NVQ Level 3 Health & Social Care -
City & Guilds
Care Certificate -
Skills for Care
BSc Business Administration - Banking & Finance
University of Ghana