Amy Gough
Minehead,Somerset
Summary
Accomplished professional with extensive experience in disability care and patient relationship building. Demonstrates exceptional skills in managing and mentoring, time-management, and strategic planning. Adept at delivering personalised care, mobility support, and emergency response preparedness. Proven track record in patient safeguarding, ethical judgement, and conflict resolution. Strong analytical-thinking abilities combined with excellent communication and leadership excellence. Committed to enhancing patient outcomes through effective delegation, quality assurance checks, and cost control. Career goal: to leverage expertise in care team coordination and project management to drive innovative healthcare solutions.
Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices.
Offering strong leadership and excellent customer service skills, with focus on team collaboration and operational efficiency.
Knowledgeable about managing diverse teams and ensuring high standards in fast-paced environment. Ready to use and develop communication, problem-solving, and organisational skills in customer service role and health care role.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Senior care assistant
West somerset Homes LTD
Minehead, Somerset
05.2023 - Current
- Worked professionally with care giving teams and all departments to maintain continuity of care.
- Managed medication administration for residents, adhering strictly to prescribed doses as per Homes policies and Procedures
- Completed documentation of care, Multidisciplinary interventions ,actions and patient activities for up-to-date client records.
- Monitored junior staff to assess care provisions and implement continued best practices whilst mentoring individual staff to achieve the full potential.
- First aid trained (extensive day course 2025)
- Planning Allocations for all care staff on a weekly basis , ensuring a good skill mix is maintained to promote the fullest care.
- End of life trainer - auditing Advanced care plans , Living wills ( Advanced descisions ) and Tep/STEP forms.
General assistant Manager
Hilden Tap room
Hilden, Co.Antrim
08.2017 - 04.2023
- Dealt with complaints professionally leading to swift problem resolution.
- Protected staff and guests by complying with health and safety regulations.
- Oversaw and trained new Restaurant staff
- Undertook general cleaning duties regularly, providing a pleasant Dinning.
- Participated in larger function and wendding arrangements and meetings for upto 300+ guests.
- promoted the sales of craft ales and beers brewed onsite during brewery tours, and working the bar.
- Ensuring stock ordering, budget and participated in menu planning and pairing with own brewed ales and beers.
- Ensure health and hygiene was fully complied to, including changing casks and kegs in the outhouse and cleaning the lines.
Healthcare team manager
Runwood homes LTD
Dunmurry, Belfast
09.2012 - 02.2017
- Monitored unwell residents symptoms and progress to boost health outcomes.Experience with NEWS2 scoring and Abbey pain scale
- Supported senior staff, Nurses and Care staff within a 100 bed setting for Dementia and Nursing Care
- Catheter/Stoma (ileostomy and colostomy) care,Peg feeds , Medication administration, ordering and auditing.
- Experience putting together Careplans based on individuals needs , whilst promoting confidentiality , dignity and choice , and ensuring family and the individuals where as much a part of the care planning , regular audits /updating and reviews .
- Ensuring staff adhered to all policies and procedures set out by the home and Regulators RQIA.
Team leader supervisor
Somerset care
Minehead, Somerset
12.2007 - 09.2012
- Collaborated with healthcare team for effective patient care delivery.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Assisted with rehabilitative care following treatment plans established by health professionals.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Organised recreational activities for improved social interaction amongst residents.
- Positioned, lifted and transported patients with limited mobility.
- Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Responded promptly to emergency situations, ensuring safety of all residents.
Sales assistant
Tesco
Minehead, Somerset
03.2006 - 12.2007
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Boosted product sales by offering selection guidance to customers.
- Followed company procedures and guidelines for smooth retail operations.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Managed till operations smoothly, reducing waiting time for customers.
- Conducted daily inventory checks to manage stock levels accurately.
- Improved customer service by efficiently handling queries and complaints.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Built rapport with new and existing customers to boost client retention.
- Ensured stock replenishment in a timely manner to maintain product availability.
Education
NVQ Level 3 - Health and social care
City & Guilds
Belfast 02.2015 - 11.2015
NVQ Level 2 - Health and social care
City & Guilds
Taunton, Somerset 09.2008 - 08.2009
BTEC level 3 - Travel and Tourism
Bridgwater College
Somerset 09.2005 - 07.2007
GCSEs - Maths,Science,English,Geography,Art,History,French
West Somerset Community College
Minehead, SomersetSkills
- Managing and mentoring
- Time-management
- Disability Care
- Patient relationship building
- Analytical-thinking
- Mobility support
- Patient observations
- Strategic planning
- Ethical judgement
- Stress tolerance
- Decision making
- Conflict Resolution
- Patient record keeping
- Patient safeguarding
- Delivering personalised care
- Wound dressing
- Technical report writing
- Emergency response preparedness
- Excellent communication
- Positive attitude
- Managing challenging behaviour
- Person-centred care plans
- Computer literacy
- Medication tracking, storage and administration
- Relationship-building
- Critical-thinking
- Project Management
- First aid knowledge
- Care team coordination
- Tactful diplomacy
- Palliative care knowledge
- Care plan reviews and implementation
- Cost control
- Quality assurance checks
- Cash handling
- Event planning and management
- Leadership excellence
- Customer service excellence
- Product knowledge
- Effective delegation
Affiliations
- reading
- music
- art
- travel
Accomplishments
Cieh level 2 health and safety
Timeline
Senior care assistant
West somerset Homes LTD
05.2023 - Current
General assistant Manager
Hilden Tap room
08.2017 - 04.2023
NVQ Level 3 - Health and social care
City & Guilds
02.2015 - 11.2015
Healthcare team manager
Runwood homes LTD
09.2012 - 02.2017
NVQ Level 2 - Health and social care
City & Guilds
09.2008 - 08.2009
Team leader supervisor
Somerset care
12.2007 - 09.2012
Sales assistant
Tesco
03.2006 - 12.2007
BTEC level 3 - Travel and Tourism
Bridgwater College
09.2005 - 07.2007
GCSEs - Maths,Science,English,Geography,Art,History,French
West Somerset Community College
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