Amira Ali

• Deliver 40–50 high-volume daily consultations, providing clear guidance on setting up and managing Lasting Power of Attorney.
• Explain complex legal processes in a clear and accessible way, enabling clients to make informed decisions.
• Identify and escalate safeguarding concerns, protecting vulnerable individuals from potential abuse or misuse of power.
• Apply sound judgement to assess risk and ensure compliance with legal and safeguarding standards.
• Manage a fast-paced, target-driven workload while maintaining accuracy and professionalism.
• Handle sensitive and emotionally complex conversations with empathy, discretion, and professionalism.
• Collaborate with internal teams and external stakeholders to resolve cases and ensure appropriate outcomes.
• Maintain accurate case records using internal systems, ensuring data integrity and audit compliance.

• Effectively managed the recruitment and onboarding of volunteers for up to 30 clinical studies per month
• Generated query and screening checklists based on project requirements
• Performed routine administrative tasks
• Set up study details
• Oversaw routine database updates for volunteers and projects
• Communicated directly with volunteers on-site and over the phone
• Sourced volunteers

• Lead clinical research projects, often up to 3 projects per day
• Executed procedures within strict time constraints
• Ensured data was accurate, reliable and repeatable
• Carried out regular admin tasks
• Attended customer meetings
• Engaged in additional training to broaden expertise including becoming QC and lab trained
• Lead a continuous improvement project to improve onboarding training for new starters, improving productivity by 25%

Here I supported many departments, gaining a diverse portfolio of professional skills, as a part of my apprenticeship

Research Scientists

• Carried out R&D biologics projects
• Worked in the upstream, downstream and analytical departments. Creating, purifying and analysing medicine made in living cells
• Executed assigned duties with attention to detail and accuracy
• Supported daily operations, maintenance and admin tasks
• Helped to prepare and execute projects under supervision.

Business Development & Sales

• Networked with prospects at industry events, showcasing successful projects and services
• Identified opportunities to drive business growth, diversification and expansion.
• Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.

Marketing & PR

• Organised and lead work experience events for students
• Lead diversity and inclusion incentives
• Lead a marketing campaign on the life of and apprentice in Pharma

Operations

• Carried out routine tests on the water systems and various equipment
• Daily monitoring of pressure, humidity and temperature of labs and equipment

• Provided one-to-one science tutoring, tailoring lessons to individual learning needs and academic goals.
• Explained complex scientific concepts in a clear and engaging way to build understanding and confidence.
• Supported exam preparation through structured revision plans, practice questions, and targeted feedback.
• Monitored student progress and adapted teaching strategies to ensure continuous improvement.

• Carried out yearly tax returns for clients
• Reached out to past and new clients for B2C recruitment before the new tax year
• Performed routine administrative duties
• Regularly contacted HMRC to ensure returns can be completed in a timely manner
• Worked independently in a remote setting