Amir Hanna

 Offering excellent customer service including
handling the complaint procedure from start till
finish.
 Youngest assistant manager in the team
 Performing pre-screening eye health checks.
 Manage team of 11 people
 Administration duties including preparing
following clinic medical record cards and store
confidential data.

 Helped clients try on and select new frames and recommended lens options to meet specific needs.

• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Managing business including organising staff
  Rota, staffing, purchasing, cost control, marketing
  and menu development.