Amine Gramat
West Drayton,London
Summary
Accomplished professional with 8+ years of international experience in luxury technology retail, VIP clienteling, technical product support, inventory operations, and B2B solutions across the UK and GCC. Strong background in Samsung ecosystems, mobile technologies, diagnostics, device configuration, product training, and client experience optimisation.
Skilled in delivering luxury-level service standards while maintaining corporate KPIs, operational efficiency, technical support, and sales excellence. Adept at building long-term relationships with VIP, private, international, and corporate clients, ensuring seamless technical onboarding and personalised service. Multilingual and culturally versatile offering professional fluency in English, French, and Arabic to support a diverse international clientele.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Specialist & Client Relationship Expert
Samsung Electronics-Harrods LTD
London, UK
08.2023 - Current
- Delivered luxury-level clienteling for VIP, private, and international clients, ensuring personalised, discreet, and high-end experiences aligned with Harrods and Samsung standards.
- Provided advanced device support, including diagnostics, software configuration, technical demonstrations, product pairing, and feature optimisation.
- Delivered corporate-level client consultations for business customers seeking tailored Samsung solutions.
- Installed, updated, and maintained demo devices, ensuring high technical reliability and engagement.
- Trained new staff on the Samsung ecosystem, technical troubleshooting, customer experience delivery, and operational excellence.
- Managed inventory operations, including cycle counts, stock reconciliation, BOH organisation, stock movement tracking, and shrinkage minimisation.
- Achieved top KPIs, including NPS, conversion rate, attachment rate, and repeat client sales.
- Supported Click & Collect operations, high-value transactions, and international payment processing.
- Executed premium visual merchandising aligned with Samsung’s global VM standards.
Sales Representative
Samsung Gulf Electronics
Dubai, UAE
07.2018 - 07.2023
- Delivered technical expertise on mobile devices, wearables, tablets, and consumer electronics.
- Achieved top sales rankings across multiple quarters and years.
- Conducted device training and product knowledge sessions for staff and partners.
- Provided B2B guidance to corporate clients for device selection, features, and deployment needs.
- Managed full stock operations, reporting, and inventory health.
- Executed visual merchandising, technical device setup, and promotional campaigns.
Sales Executive
OPPO Mobile Endeavor Electronics Trading Company
Dubai, UAE
04.2017 - 06.2018
- Promoted and demonstrated OPPO mobile technology across multiple locations.
- Built relationships with retailers and corporate partners.
- Delivered consistent sales growth through product education and technical demonstrations.
Sales Representative
Wadi halboun General trading LLC
Dubai, UAE
05.2015 - 06.2017
- Managed B2B relationships with local businesses and retail partners.
- Supported order accuracy, shipment coordination, and customer satisfaction.
Customer Service Agent
AJ GROUP SECURITY LLC
Ajman, UAE
04.2012 - 05.2015
- Escalate inbound calls to the appropriate person to handle the issue.
- Follow up with customers by calling them when required to prevent further complications.
- Complete and update call notes and reports in the database.
- Obtain and evaluate the accuracy of all relevant data before presenting it to the customer.
- Record inquiries, complaints, actions, and comments taken for proper documentation.
- Manage the communication and coordination with internal and external departments.
- Establish good rapport to shop owners to gain their commitment to our products.
- Provide assistance to any queries and address their complaints accordingly.
- Introduce our goods in different areas with strong market stability.
- Record daily, monthly, and annual sales report and forward to the management.
- In charge of getting accurate orders and deliveries to be on time with no delays.
- Guarantee that the product will be in good condition, without any damage, before shipping.
Call Center Representative
IBM Center
Rabat, Morocco
01.2010 - 12.2012
- Receive calls and respond to customer inquiries.
- Research required information using available resources.
- Handle and resolve complaints instantly.
- Process any orders and applications requested by the customers.
- Handle shipping and follow up on shipments as requested.
- Identify priority issues and report to the high-level management.
Education
Diploma - Computer/Information Technology Administration and Management
Institute of Technology I.N.A.T.E
Rabat, Morocco01-2010
Bachelor of Arts -
Omar IBNOU AL KHATAB
Casablanca, Morocco01-2008
Skills
- Luxury and VIP clienteling (Harrods level)
- Technical Device Diagnostics and Troubleshooting
- B2B Sales & Account Relationship Management
- Field Support and Device Configuration
- Technical Product Demonstrations (Samsung Ecosystem)
- Inventory and Stock Operations (Cycle Counts, BOH, Shrink Control)
- KPI management (NPS, conversion, UPT, ATV)
- Staff Training and Technical Coaching
- Visual Merchandising and Planogram Execution
- Cash Handling, POS & Operations Compliance
- Customer Journey and Experience Optimisation
- Strong multilingual communication (Arabic, English, and French)
Certification
- The best seller for the first and second quarters, 2025
- The best seller for the year, 2024
- The best seller for the first, second, and third quarters, 2024
- The most favorable Net Promoter Score for the first and second quarters, followed by the third quarter, 2024
- The highest-performing sales leads based on mobile sales volume, 2022
- Complete course to upskill Big Data center teams to transform business, 2020, Google
- Complete course of Google Mobile Android, 2019
- Completed two courses at the National Security Institute, 2013, 2014
- Institute of Technology I.N.A.T.E, Rabat-Morocco, 2010
Languages
Arabic
Proficient
C2
English
Advanced
C1
French
Advanced
C1
Timeline
Sales Specialist & Client Relationship Expert
Samsung Electronics-Harrods LTD
08.2023 - Current
Sales Representative
Samsung Gulf Electronics
07.2018 - 07.2023
Sales Executive
OPPO Mobile Endeavor Electronics Trading Company
04.2017 - 06.2018
Sales Representative
Wadi halboun General trading LLC
05.2015 - 06.2017
Customer Service Agent
AJ GROUP SECURITY LLC
04.2012 - 05.2015
Call Center Representative
IBM Center
01.2010 - 12.2012
Diploma - Computer/Information Technology Administration and Management
Institute of Technology I.N.A.T.E
Bachelor of Arts -
Omar IBNOU AL KHATAB