Aminah Ghafoor
Maidenhead
Summary
Driven and independent individual who has completed a degree in Law (LLB) at the University of Reading. Strong leadership and interpersonal skills which have been nurtured through previous work experience and volunteering. Exceptional communication skills to efficiently aid customers. Able to promptly adapt to the situation at hand.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Customer Service Agent
VCC
2025.01 - 2026.06
- In addition to my role in store
- Communicating with customers over the phone to aid in product selection and answering general queries.
- Working closely with ‘Key Accounts’ to put through orders and meet deadlines.
Service Assistant
Screwfix
Maidenhead
2023.09 - 2026.06
- Excelling in delivering exceptional customer support within an energetic retail atmosphere.
- Aided in product selection by leveraging teamwork and problem-solving abilities.
- Assisted in upholding warehouse and front-of-house standards.
- Learned effective collaboration techniques along with crucial problem-solving methods.
Bronze Award
Duke Of Edinburgh
2018.10 - 2019.07
- Assisted in running an extracurricular club in Design and Technology, this enabled me to develop leadership skills when often asserting my authority over the children in the club
- The expedition aspect of the qualification allowed me to evolve my critical thinking and leadership skills to get my team to each checkpoint, whilst working as a team
Work Experience
Visalogic
2022.07 - 2022.07
- Through my work experience I gained communication and organisational skills through taking part in the day-to-day tasks of the firm, including drafting client care letters.
Negotiation Training and Competition
Boyes Turner
2023.11 - 2024.01
- Learnt how to successfully negotiate on behalf of clients.
- Put this in to practice through partaking in a competition in which a scenario was given and teams of two represent each party.
Education
Newlands Girls' School
Maidenhead 2016.01 - 2023.01
Bachelor of Laws - LLB
University of Reading
2023.01 - 2026.01
Skills
- Interpersonal skills
- Strong communication skills
- Management and leadership skills
- Teamwork
- Punctuality
- Adaptability
- Flexibility
- Attentive
- Microsoft Dynamics (CRM)
Certification
Duke Of Edinburgh Bronze Award, 2018-10-01, 2019-07-01, Assisted in running an extracurricular club in Design and Technology, this enabled me to develop leadership skills when often asserting my authority over the children in the club. The expedition aspect of the qualification allowed me to evolve my critical thinking and leadership skills to get my team to each checkpoint, whilst working as a team.
Timeline
Customer Service Agent
VCC
2025.01 - 2026.06
Negotiation Training and Competition
Boyes Turner
2023.11 - 2024.01
Service Assistant
Screwfix
2023.09 - 2026.06
Bachelor of Laws - LLB
University of Reading
2023.01 - 2026.01
Work Experience
Visalogic
2022.07 - 2022.07
Bronze Award
Duke Of Edinburgh
2018.10 - 2019.07
Newlands Girls' School
2016.01 - 2023.01