Amina Akthar
Ilford,Essex
Summary
I am a highly motivated individual with exceptional digital skills, adept at quickly learning new applications and software. I can demonstrate strong numeracy skills and excellent communication abilities, making complex calculations and conveying information clearly. I am known for great attention to detail and a collaborative spirit, also willing to engage in out-of-hours training to enhance teamwork capabilities. I am eager to contribute effectively in a new role, with a commitment to continuous learning and development.
Experienced in customer service with focus on delivering exceptional support and building strong client relationships. I am capable of resolving issues swiftly and improving customer satisfaction through effective communication and problem-solving skills.
Overview
6
6
years of professional experience
Work history
Blogger and Freelance Baker
Self employed
London
2020.05 - Current
- Building and maintaining a public social media presence on Instagram where I have formed an active community of 6000 people who communicate their interest on my blog posts of products, events, restaurant reviews and have progressed my start-up bakery business
- Utilising the features of Instagram and creating polls, surveys and anonymous feedback posts to interact with my followers to collect data of popularity of products in the bakery and dessert industry to help recognise trends and understand which products would and wouldn’t work directly from consumers
- Maintaining excel spreadsheets to manage finances and ensure I am profiting from dessert orders as each are bespoke
- Achieved reader retention with consistent posting schedule and quality content.
Customer advisor
Boots PLC
London
2023.08 - 2024.01
- Provided exceptional customer service by assisting customers with their inquiries and resolving any issues they had.
- Demonstrated strong communication skills by effectively explaining product features and benefits to customers.
- Utilised problem-solving abilities to handle customer complaints and find appropriate solutions.
- Maintained an organised and clean work environment, ensuring a positive shopping experience for customers.
- Collaborated with team members to achieve sales targets and create a welcoming atmosphere for customers.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Waitress/ Front of house
Pizza Brixton
London
2023.01 - 2023.04
- Providing excellent waitress service to ensure customer satisfaction
- Operations by organising pizza boxes and stocking away ingredients
- Accommodated special event needs, provided customised services for parties.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Regularly communicated with kitchen staff to maintain smooth front of house operations, minimising potential service delays.
Admin Assistant
De Vere estate agents
London
2022.10 - 2022.11
- Interacted professionally with clients providing excellent service at all times.
- Managed front desk duties to ensure smooth operation of reception area.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Arranged filing systems for easy use and retrieval by personnel.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Examined, scanned and input documents in software system.
Education
GCSES & A-levels -
Beal High School
Ilford 09/2018 - 07/2023
A Levels - Chemistry, Sociology, Business Studies
Beal High School
09/2023 - 07/2025
BA - Social Anthropology
School of Oriental and African Studies
09/2025 - 07/2028
Skills
- Digital Skills: Fast learner with digital apps and software
- Training and development: Willing to learn on the job
- Numeracy Skills: Quick calculations
- Teamwork and collaboration: Happy to take out-of-hours training
- Great attention to detail
- Team Player
- Excellent communication: Well spoken
- Easy-going and approachable
- Capable of following instructions
- Great listener
- Self-motivated
- Good English skills
- Eager to please in a new role
- Bilingual
Achievements
100% Attendance, Beal High School. Helped host open evenings: representing subjects at stools, serving hot drinks to parents. As well as helping host after school clubs with teachers for younger years. Class prefect representative
Timeline
Customer advisor
Boots PLC
2023.08 - 2024.01
Waitress/ Front of house
Pizza Brixton
2023.01 - 2023.04
Admin Assistant
De Vere estate agents
2022.10 - 2022.11
Blogger and Freelance Baker
Self employed
2020.05 - Current
BA - Social Anthropology
School of Oriental and African Studies
09/2025 - 07/2028
A Levels - Chemistry, Sociology, Business Studies
Beal High School
09/2023 - 07/2025
GCSES & A-levels -
Beal High School
09/2018 - 07/2023