Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

AMIE ANN MICHAEL

Peterhead,United Kingdom

Summary

Driven individual with strong leadership qualities, capable of enhancing team performance and resolving conflicts smoothly. Possesses excellent communication and problem-solving skills, combined with deep understanding of customer needs. Aims to elevate customer satisfaction and foster positive service environment.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work history

Prison Officer - Operations

HMP Grampian
Peterhead
04.2024 - 03.2025
  • Handled administrative tasks efficiently, facilitating streamlined record keeping.
  • Provided first aid treatment when required, ensuring inmate health and wellness.
  • Demonstrated excellent interpersonal skills whilst dealing with diverse group of visitors.
  • Handled customer enquiries efficiently, offering satisfactory solutions.
  • Kept accurate and timely data in prisoner records and carried out other administrative duties.
  • Built respectful but assertive relationships with prisoners, utilising innate negotiation abilities to maintain peace and promote positive environments.
  • Fostered positive relationships with inmates through consistent communication and respect.
  • Handled difficult situations calmly, ensuring minimal disruption within the facility.

Crew Member

Burger King
Stirling
11.2021 - 02.2024
  • Assisted in staff training to enhance teamwork and improve service delivery.
  • Supported management in administrative tasks enhancing operational efficiency.
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Facilitated smooth flow of customers by effectively managing queues during rush hours.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Executed daily operation procedures ensuring adherence to company's policies.
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Handled high-pressure situations calmly providing solutions promptly.
  • Prepared food items according to the established recipes maintaining consistency of taste and presentation.
  • Ensured customer satisfaction with prompt and accurate order fulfillment.
  • Offered menu recommendations based on customer preferences improving their dining experience.
  • Participated in regular stock takes helping manage supplies efficiently.
  • Attended to customers with friendly and accurate service.
  • Acted as team player by helping colleagues finish their tasks.
  • Established professional relationships with peers to enhance productivity and teamwork.

Education

MSc. - Science

Wildlife Biology and Conservation
Edinburgh
09.2021 - 06.2023

BSc - Forestry

H.N.B.G.U. Central University
India
08.2016 - 12.2020

Skills

  • Resilience and stress tolerance
  • Service level management
  • Conflict negotiation
  • Leadership excellence
  • Communication proficiency
  • Customer focus
  • Microsoft office suite proficiency
  • Financial transaction facilitation
  • Social media customer support
  • Training and Development
  • Staff mentoring
  • Transaction processing

References

References available upon request.

Timeline

Prison Officer - Operations

HMP Grampian
04.2024 - 03.2025

Crew Member

Burger King
11.2021 - 02.2024

MSc. - Science

Wildlife Biology and Conservation
09.2021 - 06.2023

BSc - Forestry

H.N.B.G.U. Central University
08.2016 - 12.2020

Similar Profiles

Create profile
AMIE ANN MICHAEL