A dedicated professional with a strong foundation in communication skills, time-management, and teamwork. Demonstrates exceptional adaptability and problem-solving abilities, remaining calm under pressure while maintaining confidentiality and safeguarding awareness. Known for being empathetic, patient, and emotionally resilient, with a creative and organised approach to tasks. Committed to continuous improvement and achieving excellence in all endeavours.
Work history
Customer Service Replenishment
Midlands Air Ambulance Charity
Stoke-On-Trent, West Midlands
07.2025 - Current
Carried out day-to-day duties accurately and efficiently.
Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Consistently arrived at work on time and ready to start immediately.
Cleaned work areas and equipment to maintain faultless hygiene standards.
Displayed energy and enthusiasm in fast-paced environment.
Applied positive customer service approach to increase satisfaction levels.
Delivered exceptional customer service by proactively listening to concerns and answering questions.
Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GCSEs - Maths
City Of Stoke-On-Trent Sixth Form
Stoke-on-Trent
GCSEs - English language
St Peters CofE Academy
Stoke-on-Trent
GCSEs - literature
St Peter's CofE Academy
Stoke-on-Trent
GCSEs - Combined Science
St Peter's CofE Academy
Stoke-on-Trent
GCSEs - Geography
St Peter's CofE Academy
Stoke-on-Trent
GCSEs - Art
St Peter's CofE Academy
Stoke-on-Trent
Skills
Communication skills (verbal and non verbal)
Time- management
Teamwork and collaboration
Active listening
Enthusiastic
Calm under pressure
Empathetic
Adaptability
Problem solving
Patient
Emotional resilience
Confidentiality and safeguarding awareness
Hardworking
Creative
Organised
Affiliations
I have many hobbies that I love to do in my free time outside of college, such as painting because this helps me develop my creativity and it enables me to be unique from anyone else. I enjoy this because it brings me peace, and it allows me to express myself. Reading is another hobby that I enjoy because it enhances my critical thinking as well as strengthening my focus.